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[indeciSEAN]

Got questions? We got answers...
If you're unclear on something in the mailer or have a general question you haven't seen the answer to anywhere about "Amanda Palmer Performs The Popular Hits Of Radiohead On Her Magical Ukulele", post it here and we'll do our best to get back to you ASAP!
Anything that we see getting asked a lot will be added to the FAQ, so be sure to check that first...

FAQ:
From Amanda...
WHEN WILL THE RECORD GO ON SALE?
the record is officially available NOW as a digital download via bandcamp at music.amandapalmer.net, and vinyl bundles will go up around 3pm (EST, that's NYC time. your time zone HERE) on tuesday, July 20th.
the download requires a minimum donation of 84¢.

WHY IS THE BASE DONATION 84 CENTS? THAT SEEMS SO RANDOM.
because 54¢ goes to radiohead (for letting me play their music) and the rest goes to paypal (their cut for the transaction). should you wish to donate more than that (and if you can afford to, please do it) it will come directly to me - no label, no middleman, just me.

I WANT THE VINYL AND THE SHIRT AND A HAND-PAINTED UKULELE! WHASSA DEAL?
the PHYSICAL bundles will be available at approximately 3pm tuesday afternoon (again, eastern US time).
the store will be accepting paypal, so please be sure to have your account or credit card READY...some of this stuff (esp the vinyl, which is limited to 1,000) is going to go FAST. the six ukuleles i made are ONE-OF-A-KIND - you will be able to pick which one you want, but when that design sells, it's gone. you can sign up for a paypal account HERE.

AND WHEN IS THIS WEBCAST YOU KEEP TALKING ABOUT?
at SIX O'CLOCK pm (july 20th, eastern time again) i'll be holding a WEBCAST RELEASE PARTY at partyontheinternet.com, with a ton of musical guests, art guests. special performances, FRUITY DRINKS, coconut bra experiments, and YOU. please tune in! i'll play the songs in ways you could NEVER imagine, we'll do some giveaways, drink our mai-tais, take questions, and celebrate this momentous occasion TOGETHER.
dress to impress (and prepare to twitter in photos for me to re-post). i think this'll be my weirdest/funnest/most ambitious webcast to date. team chaos is coming. my housemates are coming. my moxy mr neil gaiman is coming. michael fucking pope is gonna film it. mark them calendars, kiddos, this ain't one you'll wanna miss.

[NaturalTalentsWasted]

So I have a question - will the non-ukelele stuff in bundle 4 be available at any other point (as tour merch, on the website?) I can't justify spending $250, (and while I'd love a Kayla-Uke, I'm sure someone else could put it to far better use than I could) but I'd love that hurricane glass and the other stuff.

Thanks - and good luck in the next few days.

[Mark!]

any reason on the track numbers that there is no track 5?

1-fake plastic leaves
2-high and dry
3-no suprises
4-idoteque
6-creep
7-exit music
8-creep

[jappelke]

 
Really dissapointing that you didnt put the hurricane glass, poster, glam photo, UkuleleHead can-lid magnet in cheaper packages. The gap between a $35 and $250 package seems really big. Why not make bigger <$100 packages like the Evelyn Evelyn ones? I am going to buy the EP anyway ofcourse but I would like all the other stuff as well. Everything looks great though!

[Zomino]

^Agreed. I suspect the 109 limited edition bundles will sell out in no time flat even for those who can afford it.

I'm still ultra excited for the music!

[The Epigrammic Poultry]

any reason on the track numbers that there is no track 5?

1-fake plastic leaves
2-high and dry
3-no suprises
4-idoteque
6-creep
7-exit music
8-creep

She plays the entirety of NWA's "A Bitch is a Bitch" in .000003 seconds at the start of the first "Creep".

[robby]

any reason on the track numbers that there is no track 5?

1-fake plastic leaves
2-high and dry
3-no suprises
4-idoteque
6-creep
7-exit music
8-creep

She plays the entirety of NWA's "A Bitch is a Bitch" in .000003 seconds at the start of the first "Creep".

This just made me so happy.

[Myriad69]

I would love some of the merch in the uke package as well... to the point where I'm really considering shelling out for the $250 package even though I really can't afford it. 

(Plus, the sung haiku would be so awesome)

[SatansParakeet]

So, is the shirt brand the same as the EvelynEvelyn shirt?  I guessed wrong on the size for that one and should probably go down one.

I would also be interested in ukulele package items without the ukulele, but may just forgo the glass, ad, and glamour shot.

[TerrorOfKnowing]

Will the "DVDR which'll include tons of UkuleleHead content such as music videos, tons of outtakes from my album-shoot, alternate album art, and more" be available at any time outside the iPhone bundle? To say I'm HUGELY interested in it is an understatement, but somehow I feel like gushing out $1,000 just for that part I'm especially interested in is a little much.

[pppmntpati]

I'm a little torn. I have to work tomorrow, at 3pm to 11pm. I want the $250 package. I'm wondering how quickly this is going to sell. Worth missing work for? What are the chances it'll go onsale exactly at 3...cus then I could just go into work a little late. Hate to call out, because I need to pay for this package. I haven't ruled out that option completely.

Anybody know how quickly the Evelyn Evelyn packages sold out? Any thoughts on the chances of the $250 bundle being sold out in less than
a day ( all I need is a little over 8 hours) ?

And I am still completely bummed this isn't being released on cd.

[indeciSEAN]

So I have a question - will the non-ukelele stuff in bundle 4 be available at any other point (as tour merch, on the website?) I can't justify spending $250, (and while I'd love a Kayla-Uke, I'm sure someone else could put it to far better use than I could) but I'd love that hurricane glass and the other stuff.

Thanks - and good luck in the next few days.

when we first showed y'all the t-shirt design, we still hadn't decided if we were going to offer it on its own. we all had our own opinions, but we're also trying really hard in this project to make sure that we are open to things we might not normally think to do.

as you can see, due to popular demand, it's going to be available à la carte AND in the bundles. so, if you grumbled at us to sell ‘em separate, please get one. as amanda said: we’d be sad pandas if we tried to be nice and make ‘em, and then you all went and bought dinner at KFC instead or some shit.

NOW...shirts aside, there's still a lot of stuff in all of these bundles that people have been asking for us to sell separately (actually, that's basically all this thread is). if you want the stuff like the mai-tai glass, poster, magnet, uke pick, etc it's ONLY in the bundles. as of now, we don't have plans to reprint these things/sell them on their own, but your words are helping show us.....something.

if when everything's said and done we have some left over, or want to make more for round II...well, we'll burn that bridge when we get to it. i can promise you two things: 1) if you want that stuff the ony sure-fire way to get them for now is in these bundles & 2) IF we end up selling them on their own in the future, we're NOT going to fuck you people over that got them when they were first made available...you're our lifeblood and i don't want you to feel like you're getting punished for supporting amanda early, and see the glasses going for $1 each on eBay.

[indeciSEAN]

any reason on the track numbers that there is no track 5?

1-fake plastic leaves
2-high and dry
3-no suprises
4-idoteque
6-creep
7-exit music
8-creep

this is fixed now. we're looking into it with bandcamp.

[indeciSEAN]

Really dissapointing that you didnt put the hurricane glass, poster, glam photo, UkuleleHead can-lid magnet in cheaper packages. The gap between a $35 and $250 package seems really big. Why not make bigger <$100 packages like the Evelyn Evelyn ones? I am going to buy the EP anyway ofcourse but I would like all the other stuff as well. Everything looks great though!

sorry you're dissapointed, but thank you for the kind words and support. who knows, maybe we'll get stuck with all this stuff and your dreams will come true... 

[indeciSEAN]

Will the "DVDR which'll include tons of UkuleleHead content such as music videos, tons of outtakes from my album-shoot, alternate album art, and more" be available at any time outside the iPhone bundle? To say I'm HUGELY interested in it is an understatement, but somehow I feel like gushing out $1,000 just for that part I'm especially interested in is a little much.

no idea. i don't expect it to, but mebbe i'll work it into something...the new iphone app or something.
what i can tell you is that it's mostly just beth and i sitting down and trying to put everything together that makes sense and amanda slinging some random-ass awesome stuff at us, too. definitely one of the most interesting pieces of the bundles to me, but it seemed to get quite overlooked by most.

[indeciSEAN]

So, is the shirt brand the same as the EvelynEvelyn shirt?  I guessed wrong on the size for that one and should probably go down one.

I would also be interested in ukulele package items without the ukulele, but may just forgo the glass, ad, and glamour shot.

so...wait...you only want the buttons and magnet?

also: i don't believe it's the same shirt brand buy i think only beth can accurately answer that.

[indeciSEAN]

I'm a little torn. I have to work tomorrow, at 3pm to 11pm. I want the $250 package. I'm wondering how quickly this is going to sell. Worth missing work for? What are the chances it'll go onsale exactly at 3...cus then I could just go into work a little late. Hate to call out, because I need to pay for this package. I haven't ruled out that option completely.

Anybody know how quickly the Evelyn Evelyn packages sold out? Any thoughts on the chances of the $250 bundle being sold out in less than
a day ( all I need is a little over 8 hours) ?

And I am still completely bummed this isn't being released on cd.

i expect the $250 - at least one of the colors (not sure which will be more popular) - will last a day. but i'm very surprised with the level of excitement this is getting too, so maybe i'll be completely wrong and they'll be gone in 5 minutes.

[beth of all trades]

if when everything's said and done we have some left over, or want to make more for round II...well, we'll burn that bridge when we get to it. i can promise you two things: 1) if you want that stuff the ony sure-fire way to get them for now is in these bundles & 2) IF we end up selling them on their own in the future, we're NOT going to fuck you people over that got them when they were first made available...you're our lifeblood and i don't want you to feel like you're getting punished for supporting amanda early, and see the glasses going for $1 each on eBay.

My colleague Sean is very articulate.  He's right--- if we end up with a few left over we might do something like use them as a prize in a contest, or have them signed and put up on PWT, but you'll never see bargain-basement pricing because that screws people who buy the bundles.  

You may be asking "But WHY not sell them separately now???  Why didn't you make more in the first place?"

There are lots of reasons but here's the main one:
We're handling fulfillment of this project from Sean's house--- and by "we" I mean me, Hayley Fiasco, Sean and Kayla.  We'll probably also have a few interns to help out, but the bottom line is, this is a family, totally DIY operation.  If you buy this vinyl, you can be sure that a member of Team Chaos packed your purchase themselves to ensure that it's done right and with a personal touch.  

This project, for me, has always been about re-writing the Way Things Are.  For Amanda's solo release in 2008, we were under the thumb of a record label and saw NO MONEY from the sales of that music.  Now, all donations over the minimum go directly to Amanda.  In 2008, we used a big company to ship out your merchandise orders, and a lot of people were upset that their items were improperly packed, damaged or missing.  This time, we're showing you that we care by doing it ourselves.

We've dipped our toes in the water with DIY fulfillment with the fanciest Evelyn Evelyn packages, and people liked the personal touch.  Now, we're expanding into a larger project, but we're keeping it simple enough that we can totally rock this.  

If we had one person ordering a shirt and a button and a hurricane glass and another ordering just a ukulele and a third ordering a poster and a magnet and the vinyl, the chances of things getting fucked up increase exponentially.  The decision to add the t-shirt a la carte was a difficult one, because we knew it would complicate things, but we did it because YOU told us it mattered to you.   We have a plan to do it and I know we'll rock it, but complicating things any further just didn't make sense.  We are sorry to make you guys sad by not selling things separately, but I'd rather that happen than for people to get the wrong things/have major delays/all the other things that can go wrong in fulfillment.

For the future though, it's very helpful for us to hear from you what sorts of merch you want (ie, the hurricane glass seems to be a really popular item) and how much you'd want to pay for it.  That way, when we plan the next release--- after we've had the trial-by-fire of UKULELEhead --- we can take your suggestions and craft a merch plan that fills even more of your needs.  

I love you guys and I really look forward to hearing what you think of the physical merch packages that go along with this release.  Merch is one of my favorite things to work on and this project has been my baby for quite a while.  Please feel free to share your thoughts about it here on the box or to contact me and the rest of the team at Us@amandapalmer.net.

[insignifikunt]

the black AND aqua shirts are available in the packs aren't they? just want to be certain because the picture is only of the aqua shirts.

[absynth aura]

The site says "now!" but nothing's there D:

[beth of all trades]

the black AND aqua shirts are available in the packs aren't they? just want to be certain because the picture is only of the aqua shirts.

yep. you'll get to choose your shirt color and size!

[pppmntpati]

I just wanted to add aside from whining about no cd, I think the $250 bundle has it all. It's everything that I like as a collector.
Poster, T-shirt, the pick (which is fucking rad), vinyl...I absolutely love the design. Cannot wait for the poster, wishing that was signed over the photo, or even the vinyl but can't whine about that since Amanda is the most interactive with her fans than any other artist I've ever gone to see/been a fan of. Especially since it seems the new thing lately with concert tickets to have special "fan packages" where for $1,000 you can meet Ozzy with your concert ticket, or for $400 you can meet Cyndi Lauper (and they will give you an autograph photo, not sure if you're allow to ask her to sign anything from your personal collection). I honestly can't think of a better artist to support. One who I not only enjoy musically but one who has pointed me in the direction to so much other amazing art/theatre/music that I know I probably would have never come across. So, in my opinion everyone involved in these bundles of merch did a great job, except of course the lack of the compact disc...lol! ( Hey I can't help it, I'm 34 not 18. It's hard for me to let go of the actual package. I'm not adjusting to storing all my music on the computer very well. )

[fluffydress]

Hi, a question about the shipping. If you guys are handling everything yourselves then what are the shipping costs for the different bundles? And will you be sending the stuff all over the world, or do you have restrictions? Since I live in Finland the shipping costs are often more than the price of the actual merch.
Thanks for the awesome bundels, everything looks great.

[indeciSEAN]

Hey I can't help it, I'm 34 not 18. It's hard for me to let go of the actual package. I'm not adjusting to storing all my music on the computer very well.

I'm 28 not 18 and I'd rather have a nice big piece of wax to drool over than a friggin' CD.......but to each their own. 

[Mister]

Will it be on iTunes? I don't have acess to a credit card  =\

[CottonCandy]

I just wanted to add aside from whining about no cd, I think the $250 bundle has it all. It's everything that I like as a collector.
Poster, T-shirt, the pick (which is fucking rad), vinyl...I absolutely love the design. Cannot wait for the poster, wishing that was signed over the photo, or even the vinyl but can't whine about that since Amanda is the most interactive with her fans than any other artist I've ever gone to see/been a fan of. Especially since it seems the new thing lately with concert tickets to have special "fan packages" where for $1,000 you can meet Ozzy with your concert ticket, or for $400 you can meet Cyndi Lauper (and they will give you an autograph photo, not sure if you're allow to ask her to sign anything from your personal collection). I honestly can't think of a better artist to support. One who I not only enjoy musically but one who has pointed me in the direction to so much other amazing art/theatre/music that I know I probably would have never come across. So, in my opinion everyone involved in these bundles of merch did a great job, except of course the lack of the compact disc...lol! ( Hey I can't help it, I'm 34 not 18. It's hard for me to let go of the actual package. I'm not adjusting to storing all my music on the computer very well. )

Hah, with Amanda it is mostly like... £15 for the concert ticket, "fan package" where you can meet the artist and get something signed... £15 and some of your time after the show.

Hey I can't help it, I'm 34 not 18. It's hard for me to let go of the actual package. I'm not adjusting to storing all my music on the computer very well.

I'm 28 not 18 and I'd rather have a nice big piece of wax to drool over than a friggin' CD.......but to each their own. 

Are we supposed to give our names and preferences here?  24, quite like both and especially those special packs where they come in the same one (like In Rainbows special package... Man that was nice) but really think either is nice as a physical copy(and I do want a physical copy too!) as long as I can get it conviniently on my iPod too.

[BATTEREDxBRIDExLUVR!]

i am 17 and not 18 and this is my first time buying a whole album (well, ep) digitally.

at least, i think. i still am armed with a visa gift card and it's still very possible i will end up spending it on a vinyl i have no way to listen to.

thank you team chaos, as always, for everything.

[MelKilledAFP]

YAY!!!  i am getting a $250 package because it sounds awesome... would have loved the $1000 package but it's half my January holiday fare

[trishajo]

i am not sure what format mp3 flac ect i should choose
which one?
when i download music from anyplace besides the itunes store i can never get it in to my ipod
how??

[BATTEREDxBRIDExLUVR!]

i am not sure what format mp3 flac ect i should choose
which one?
when i download music from anyplace besides the itunes store i can never get it in to my ipod
how??

if you don't know, then i'd reccomend one of the two vbr mp3s.

[NikosGr]

so what happens "Now!" ?

[insignifikunt]

So torn about which package to buy... I really want the $250 one and it's totally worth it, but bills bills bills. I hate money.

[middleearthguy]

id do that too , but then i'd have 2 ukulele's i cant play

[middleearthguy]

Will it be on iTunes? I don't have acess to a credit card  =\

You can buy visa gift cards at department stores and just use that thru paypal

[Hayley Fiasco!]

i am not sure what format mp3 flac ect i should choose
which one?
when i download music from anyplace besides the itunes store i can never get it in to my ipod
how??

If you do not know which format to choose from, I recommend going with 320K vbr MP3s - this will play in iTunes and will be high quality mp3s - CD quality sound.

[jerkofalltrades]

What time do the bundles go onsale? In the e-mail it says 3:00 pm, but the countdown on the portal site says 5 hours.

[hellomynameisandy]

Yeah, I'm on PST and it says five hours from 10:00 am, which is closer to 2pm than 12pm as reported.  Oh well~

[Hayley Fiasco!]

Everything goes on sale at 3pm Eastern time (New York) - the portal reads accurately for me (I am in Eastern time zone).

[NikosGr]

i suppose the script reads the time form each person's timer, cos here in greece the counter reached 0 and  says "Now!" since 5 hours ago...

[jerkofalltrades]

Never mind I'm an idiot, the clock on my computer was wrong, therefore throwing everything off.

[dresdendoll1980]

First of all, THANK YOU TEAM CHAOS!!! 

Second of all, I want Bundle #3, which is supposed to have the limited edition vinyl. What happens if the vinyl sells out before I get there (I'm paranoid). Is it then just the shirt and buttons for $35.00? Or do I get the option to go to just the shirt or something??? Also, the clock on your website is counting down to 3pm eastern time for me and I am in Oklahoma where it should be 2pm. Will the website still open at the proper time so I don't get jacked on getting the vinyl package???

Please respond and thank you for your time!!!

Love you all.

*** I just refreshed the website and it is now showing the correct time.. but question about order still stands. Thank you.

[Morpheus Laughing]

i am not sure what format mp3 flac ect i should choose
which one?
when i download music from anyplace besides the itunes store i can never get it in to my ipod
how??

If you do not know which format to choose from, I recommend going with 320K vbr MP3s - this will play in iTunes and will be high quality mp3s - CD quality sound.

Also, to get it on the Ipod you have to import it into the itunes library so that it can sync up (or at least that's how I would do it). When I had an Ipod, MP3's from any source could be uploaded to it this way.

[NaturalTalentsWasted]

Another question - if we buy a bundle that comes with the DL code, Amanda (and the rest of you lovelies) are still seeing profit from the download, right? Or if we want to pay more than 84 cents, should we buy the DL in addition to a bundle?

..... does that make any sense?

[Mitholas]

Another question - if we buy a bundle that comes with the DL code, Amanda (and the rest of you lovelies) are still seeing profit from the download, right? Or if we want to pay more than 84 cents, should we buy the DL in addition to a bundle?

..... does that make any sense?

I don't think it costs them that much to let the vinyl buyers DL the record. But $20 for the vinyl edition alone will more than compensate her, I'm sure.

[Hayley Fiasco!]

Another question - if we buy a bundle that comes with the DL code, Amanda (and the rest of you lovelies) are still seeing profit from the download, right? Or if we want to pay more than 84 cents, should we buy the DL in addition to a bundle?

..... does that make any sense?

Correct - if you buy the bundle, the cost of every merch item in the bundle has been calculated and priced so that some profit is made on the merch. If you buy the download, no profit is made to Amanda unless you pay more than 84 cents. if you pay $1.00 for the EP, 54 cents goes towards licensing for Radiohead's songs and and 30 sents goes towards the paypal transaction (to pay Radiohead their 54 cent fee and accept your payment, we have to pay paypal for their service) so if you pay a $1 only 16 cents goes to Amanda.  So whatever you pay for the download minus 84 cents is the amount you donate to amanda - which will help us pay for the recording fees for this album and future recordings, the merch, the labor, our rent, food etc. you get the point :-P

I believe when you purchase the bundle you will have the OPTION to donate more money to Amanda to support the music, art etc. We really appreciate all of you taking the time to not only shop the bundles, but to listen to the music and any penny of your hard earned cash is much MUCH appreciated. Amanda works hard to bring you this art, and we work hard to help her bring her art to you, so whether or buy a physical bundle or the digital download we appreciate your support!

[Hayley Fiasco!]

First of all, THANK YOU TEAM CHAOS!!! 

Second of all, I want Bundle #3, which is supposed to have the limited edition vinyl. What happens if the vinyl sells out before I get there (I'm paranoid). Is it then just the shirt and buttons for $35.00? Or do I get the option to go to just the shirt or something??? Also, the clock on your website is counting down to 3pm eastern time for me and I am in Oklahoma where it should be 2pm. Will the website still open at the proper time so I don't get jacked on getting the vinyl package???

Please respond and thank you for your time!!!

Love you all.

*** I just refreshed the website and it is now showing the correct time.. but question about order still stands. Thank you.

The EP on vinyl is limited to 1,000 copies, and we have allocated enough vinyl for each bundle - there are only a certain number of physical merch bundles - ie: 3 iPhone bundles, 6 Amanda painted ukes, 100 Kayla painted ukes etc. Once those bundles sell out, the website will update automatically and you will be unable to purchase the out of stock bundle. We will NOT over sell the vinyl, once we are out, we are out and the merch page and bundle options will update accordingly.

[Zomino]

Trying to order a shirt and get the following error:

[template not found: download_panel]

Also getting some 503 server errors. I assume it's due to the amount of traffic at the site?

Edited to add: the other error is:

Service Unavailable
This server is temporarily unable to service requests.(Internal-Reason: 132)

[youve_lost]

Site is crashing every time I try to order...

[Angélique]

Trying to order a shirt and get the following error:

[template not found: download_panel]

Also getting some 503 server errors. I assume it's due to the amount of traffic at the site?

Edited to add: the other error is:

Service Unavailable
This server is temporarily unable to service requests.(Internal-Reason: 132)

+1 

[indeciSEAN]

Anyone having trouble, hang in there, we're doing our best. Orders ARE definitely coming in, though...and FAST!

[NaturalTalentsWasted]

Trying to order a shirt and get the following error:

[template not found: download_panel]

Also getting some 503 server errors. I assume it's due to the amount of traffic at the site?

Edited to add: the other error is:

Service Unavailable
This server is temporarily unable to service requests.(Internal-Reason: 132)

Same here, but for the vinyl+t-shirt bundle

[robby]

I got through, and PayPal is telling me that my transaction is complete, which is fantastic. Hallelujah!

[hellomynameisandy]

I got through!  Yay!

[Zomino]

I kept refreshing and it worked - got my confirmation email.  

[NaturalTalentsWasted]

Mine worked too, whoooohoooooo!

[SuburbanRelapse]

Ahhh! YA! Got through and ordered has been processed, coolness!

[wil329]

Since you couldn't combine bundles I had two make two separate orders, both coming toe. Are you able to combine the orders and refund one of my shipment charges?

[youve_lost]

Yay ordered!

[meganpaige]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

[cavedweller73]

It crashed on me JUST as I clicked "Pay now", but I got an E-mail saying that the payment was sent and the transaction is showing on my Pay Pal account....so, all is well!  

[contradictionary]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

[insignifikunt]

Question, I ordered 2 $35 bundles because my friend and I were combining shipping but we needed 2 different sized shirts. I just wrote in the special instructions part when I placed my order on paypal, will you get that?

Also are there no girlie shirts in black?

I am sooooo relieved I finally got through! Cheers guys!

[insignifikunt]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

They are still available according the the website here... And the shirts are a-ha-carte so you can buy one separately...

[wumples]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

THIS, SO MUCH.
I now have a migraine from freaking out, but dammit, my boyfriend and I get our 20 word ballad!

[Two Headed Boy]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

Forgive me for asking, but how do you know there were only 6 remaining?

[indeciSEAN]

Since you couldn't combine bundles I had two make two separate orders, both coming toe. Are you able to combine the orders and refund one of my shipment charges?

I will happily make sure this is taken care of for you. We (and by "we" I mean Bandcamp) are working on a shopping cart feature for the future, but this is how we had to do it. Drop an e-mail to Us@amandapalmer.net and just explain the situation. I'll sort you!

[indeciSEAN]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

Forgive me for asking, but how do you know there were only 6 remaining?

When there's less than 20% of the inventory left on something, it warns you...

[indeciSEAN]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

I am manually adjusting stuff as it sells out. I restocked the shirt/vinyl/button bundle with a few more if you wanna go at it again...that said, the vinyl is really close to completely gone and when it is, I can't do anything more.

[indeciSEAN]

Question, I ordered 2 $35 bundles because my friend and I were combining shipping but we needed 2 different sized shirts. I just wrote in the special instructions part when I placed my order on paypal, will you get that?

Also are there no girlie shirts in black?

I am sooooo relieved I finally got through! Cheers guys!

We will, but please FWD your receipt to Us@amandapalmer.net and explain so we don't somehow overlook it... 

P.S. Thanks for the support!!

[Two Headed Boy]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

Forgive me for asking, but how do you know there were only 6 remaining?

When there's less than 20% of the inventory left on something, it warns you...

Thanks Sean, I presume I was ok then  

[citizenoftheplanet]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

I am manually adjusting stuff as it sells out. I restocked the shirt/vinyl/button bundle with a few more if you wanna go at it again...that said, the vinyl is really close to completely gone and when it is, I can't do anything more.

i thought it was gone for good, so i settled fopr vinyl only. if i buy another vinyl/shrit bundle, is there any way to cancel my vinyl order or is that too complcaited?

\alternatively, if i buy a shirt on its own, can i have the shipping for my already-bought vinyl?

[citizenoftheplanet]

DAMMIT, i can't order a shirt because paypal won't let me access my account. i think its cos im in an internet cafe in tunisia, paypal probably thinks some random tunisian man is money.

on the plus side, an internet cafe in tunisia now has the ep downloaded onto it, and i have the vinyl ordered

[meganpaige]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

I am manually adjusting stuff as it sells out. I restocked the shirt/vinyl/button bundle with a few more if you wanna go at it again...that said, the vinyl is really close to completely gone and when it is, I can't do anything more.

Sean, you made my year. Is there an issue now with "returning"/stopping my previous order? How do I do this? :-/

[middleearthguy]

bundle ordered!!

[insignifikunt]

Question, I ordered 2 $35 bundles because my friend and I were combining shipping but we needed 2 different sized shirts. I just wrote in the special instructions part when I placed my order on paypal, will you get that?

Also are there no girlie shirts in black?

I am sooooo relieved I finally got through! Cheers guys!

We will, but please FWD your receipt to Us@amandapalmer.net and explain so we don't somehow overlook it... 

P.S. Thanks for the support!!

Done. Cheers!

[Julie Fern]

Question, I don't know where to post this but Mark told me I should post it in this thread.  I gave Amanda WAY too much of a donation because I stupidly forgot to put "0." at the beginning.  I already emailed her through my PayPal email and not had a reply. How can I get a refund?  I hope you can help. x

[indeciSEAN]

The $35 bundle sold out before I could get through and I started right on time. Bugger. I bought just the vinyl instead.

Should you offer merch a-la-carte at a later date, I'm so very in.

I am manually adjusting stuff as it sells out. I restocked the shirt/vinyl/button bundle with a few more if you wanna go at it again...that said, the vinyl is really close to completely gone and when it is, I can't do anything more.

Sean, you made my year. Is there an issue now with "returning"/stopping my previous order?

Cancel your order and re-order. FWD both receipts to sean@amandapalmer.net and I'll get it sorted.

[absynth aura]

Ahhh the site's not going past the pop-up to select the size/quantity whatever D:

[middleearthguy]

wow refreshing the page and the bundles are selling more than 1 a minute 38 left and only 77 records left
go Amanda!!

[indeciSEAN]

Question, I don't know where to post this but Mark told me I should post it in this thread.  I gave Amanda WAY too much of a donation because I stupidly forgot to put "0." at the beginning.  I already emailed her through my PayPal email and not had a reply. How can I get a refund?  I hope you can help. x

You're all set, Julie. Sorry about the mixup and thanks for your support.

[Mark!]

wow. all these bundles are selling out quickly.

[absynth aura]

Is there a special way to order? Or have they sold out? Or when you name your price do you include shipping? Or something?

I've been sitting on the same page for a half hour and nothing's going anywhere, (except for the vinyls out the door) and I don't want to miss out on one...

[middleearthguy]

Just bought a 2nd bundle for Sylvia, I've emailed the receipt to her and to Sean, in the hopes he can mail it to her instead of me.  

[Julie Fern]

Question, I don't know where to post this but Mark told me I should post it in this thread.  I gave Amanda WAY too much of a donation because I stupidly forgot to put "0." at the beginning.  I already emailed her through my PayPal email and not had a reply. How can I get a refund?  I hope you can help. x

You're all set, Julie. Sorry about the mixup and thanks for your support.

Thank you so much!

[beth of all trades]

Is there a special way to order? Or have they sold out? Or when you name your price do you include shipping? Or something?

I've been sitting on the same page for a half hour and nothing's going anywhere, (except for the vinyls out the door) and I don't want to miss out on one...

what browser are you using? trying switching to a different one. if that doesn't work, don't worry, we'll find a way to hook you up.

[absynth aura]

Is there a special way to order? Or have they sold out? Or when you name your price do you include shipping? Or something?

I've been sitting on the same page for a half hour and nothing's going anywhere, (except for the vinyls out the door) and I don't want to miss out on one...

what browser are you using? trying switching to a different one. if that doesn't work, don't worry, we'll find a way to hook you up.

I use chrome. I'm trying with IE now, and if that don't work I'll fire up the other computer to give firefox a whirl.

EDIT: I have it working on IE. Don't know why I didn't think of that sooner. Thanks Beth

[middleearthguy]

there were issues wioth chrome for others earlier I saw

[FailedOptimist]

I ordered mine 

[trickster]

Managed to get a vinyl a couple of hours earlier
It was stressful but finally worked out
Cant wait to have it 

[indeciSEAN]

Good news and bad news, folks. Despite the minor hiccup with the very first orders, everything is on track. Your orders are processed and we're close to selling out of almost everything. If you haven't purchased something yet be sure to head over there right now because when this stuff is gone it's gone: http://music.amandapalmer.net

Just a heads up, I've been keeping close track of how many items we've sold. When I do the math, we might have a few copies of the vinyl left to put up on the site. We'll tweet from @AFPwire if and when we do.

IMPORTANT: The webcast is running late. We're doing our best to get things on track. We'll be updating from @AFPwire as we know more, so be sure you're following. To those of you who stayed up late to watch, our sincerest apologies, but we will make sure that whenever we end up starting we will be recording and archiving it so that you can watch at your leisure another time.

[AFPisLOVE]

 

You have all done such a wonderful job... plus this was an amazing experience. Thank you all at Team Chaos and thank you Amanda Fucking Palmer for being a golden goddess.

[stellifera]

Quick question before everything sells out:

How can I add another bundle to my order? I want to order for myself and a friend, but we have different shirt sizes...

Edit:
Never mind, I just ordered. Now I have sent an e-mail, sorry...

[roadkilleater]

yay, i got my $35 bundle! team chaos is doing an awesome job. thanks for answering our questions. cant wait for my stuff to arrive in the mail... i read somewhere everything will be shipped after august 31st. is that true? ahhh, i want it now

[indeciSEAN]

And we're good to go! http://www.partyontheinternet.com

Enjoy, folks...

[indeciSEAN]

Quick question before everything sells out:

How can I add another bundle to my order? I want to order for myself and a friend, but we have different shirt sizes...

For situations like this - anyone else curious - the shirts we don't have a limit on (yet) so order the package and select one of the sizes you want, and then:
(A)Include a note in your "Message To Seller" PayPal box
(B)FWD your receipt/request to Us@amandapalmer.net

[indeciSEAN]

A heads up to you Box-folk: I just crunched some numbers and put (almost) the last of the copies of the vinyl up for sale on the webstore in the VINYL+SHIRT+BUTTON package... http://music.amandapalmer.net

When those are gone, what's left will most likely be used for contests and loved ones.

[upsetwiththeinternet]

i tried so fucking hard to get the vinyl but my internet kept fucking off. i was in the process of buying it and by the time i finished they were all gone. is there anyway that there any left ?

[wumples]

That was the most stressful 20 minutes of my life battling against site crashing, slow internet speeds at my end and an overheating laptop. Finally managed to get my order for the $35 bundle in, with 6 remaining. Phew. God knows how Team Chaos deal with all of us!

THIS, SO MUCH.
I now have a migraine from freaking out, but dammit, my boyfriend and I get our 20 word ballad!

I apologise in advance for this sillyness...
Pneumonoultramicroscopicsilicovolcanoconiosis is a word and relates to lungs (think "My Iron Lung" – Radiohead EP/song) and volcanoes (illness caused by silica particles). And you still have 19 words left to go! It probably uses up all your haiku syllables if that is the intended limit but it is a joy to sing and appropriate to the themes of the AFP year!

LMFAO! THAT WOULD HAVE BEEN SO EPIC.
We were trying to write something involving double rainbows, but we failed.

[hellomynameisandy]

I never got a confirmation e-mail...but I'm pretty sure the order went through because I got the digital download and all that...is it possible I could get one anyway?

[indeciSEAN]

i tried so fucking hard to get the vinyl but my internet kept fucking off. i was in the process of buying it and by the time i finished they were all gone. is there anyway that there any left ?

Just added the final stock to the SHIRT+VINYL+BUTTON bundle...I know it's $15 more, but we have so few left I didn't want to risk overselling. If you don't grab that before it's gone, e-mail me...sean@amandapalmer.net

[indeciSEAN]

I never got a confirmation e-mail...but I'm pretty sure the order went through because I got the digital download and all that...is it possible I could get one anyway?

You should've gotten a PayPal receipt.
E-mail us your info ASAP - sean@amandapalmer.net

[hellomynameisandy]

Just sent it!

[indeciSEAN]

Just sent it!

You're all good. Thanks so much!

[hellomynameisandy]

Thank you!

I want to send thank you cards to Team Chaos.

[wumples]

Good news and bad news, folks. Despite the minor hiccup with the very first orders, everything is on track. Your orders are processed and we're close to selling out of almost everything. If you haven't purchased something yet be sure to head over there right now because when this stuff is gone it's gone: http://music.amandapalmer.net

Just a heads up, I've been keeping close track of how many items we've sold. When I do the math, we might have a few copies of the vinyl left to put up on the site. We'll tweet from @AFPwire if and when we do.

IMPORTANT: The webcast is running late. We're doing our best to get things on track. We'll be updating from @AFPwire as we know more, so be sure you're following. To those of you who stayed up late to watch, our sincerest apologies, but we will make sure that whenever we end up starting we will be recording and archiving it so that you can watch at your leisure another time.

If I may ask, what was the minor hiccup with the first orders? I got the order in within the first 15 minutes or so, and just want to make sure the first ones didn't get swallowed up by teh intarwebs or something.

[insignifikunt]

Good news and bad news, folks. Despite the minor hiccup with the very first orders, everything is on track. Your orders are processed and we're close to selling out of almost everything. If you haven't purchased something yet be sure to head over there right now because when this stuff is gone it's gone: http://music.amandapalmer.net

Just a heads up, I've been keeping close track of how many items we've sold. When I do the math, we might have a few copies of the vinyl left to put up on the site. We'll tweet from @AFPwire if and when we do.

IMPORTANT: The webcast is running late. We're doing our best to get things on track. We'll be updating from @AFPwire as we know more, so be sure you're following. To those of you who stayed up late to watch, our sincerest apologies, but we will make sure that whenever we end up starting we will be recording and archiving it so that you can watch at your leisure another time.

If I may ask, what was the minor hiccup with the first orders? I got the order in within the first 15 minutes or so, and just want to make sure the first ones didn't get swallowed up by teh intarwebs or something.

I think it was just that the site crashed for a moment and some people had trouble getting through.

[RecklessT]

I know everything is going fast, but how is the stock on shirts? If I try to order one tomorrow, am I screwed? I can't decide if I should get a loan today or wait until I can deposit my check tomorrow and possibly not get one.

[wumples]

Good news and bad news, folks. Despite the minor hiccup with the very first orders, everything is on track. Your orders are processed and we're close to selling out of almost everything. If you haven't purchased something yet be sure to head over there right now because when this stuff is gone it's gone: http://music.amandapalmer.net

Just a heads up, I've been keeping close track of how many items we've sold. When I do the math, we might have a few copies of the vinyl left to put up on the site. We'll tweet from @AFPwire if and when we do.

IMPORTANT: The webcast is running late. We're doing our best to get things on track. We'll be updating from @AFPwire as we know more, so be sure you're following. To those of you who stayed up late to watch, our sincerest apologies, but we will make sure that whenever we end up starting we will be recording and archiving it so that you can watch at your leisure another time.

If I may ask, what was the minor hiccup with the first orders? I got the order in within the first 15 minutes or so, and just want to make sure the first ones didn't get swallowed up by teh intarwebs or something.

I think it was just that the site crashed for a moment and some people had trouble getting through.

Good to know! I was afraid some of the orders got disappeared'd. Yaaaaaay! -happy dance-

[dirtyyarbles]

Hey, I totaly got to this wayyyy too late, forgot about it  :'( I only wanted the vinyl but it was sold out, I went ahead and got the T-shirt/Vinyl/Buttons bundle for a total of $42.00! More than I wanted too spend but....

My question is am I guarenteed to get a copy of the vinyl with my bundle, since the vinyl itself is sold out? I hope hope hope so 

[roadkilleater]

i read that the vinyl was distributed between all of the packages, so if you bought your $35 bundle, it will include vinyl even though the $20 vinyl is sold out.

[dirtyyarbles]

i read that the vinyl was distributed between all of the packages, so if you bought your $35 bundle, it will include vinyl even though the $20 vinyl is sold out.

Awesome! Thank you, I hope your right! I'm only sorry that it won't be mailed to me for over a month! Anyone know why that is, that they are waiting so long to ship?

On a side note I feel abit silly now, yesterday I bought the album to download, paid $5.00, and now I get a free download of it with my package, so i'm kinda out that $5 bucks. Oh well, not like it's much money and $4.15 of it went to AFP 

[dirtyyarbles]

Another question for Sean, Beth or whoever may know, What size is this vinyl? 12"? 10"? 7"?
I want to know for sure since i'm considering getting a frame for it, since I have no means of actually playing the album 

[pppmntpati]

Phew, I was able to get the $250 package I wanted so badly. I was very worried after opting to go to work, instead of lurking around on the computer. I also snagged quite a few Cabaret tickets, bringing my AFP tab total of close to $700 in one day. Ouch, worth every penny, but ouch.

[ItsJustDave]

Another question for Sean, Beth or whoever may know, What size is this vinyl? 12"? 10"? 7"?
I want to know for sure since i'm considering getting a frame for it, since I have no means of actually playing the album 

I don't recall exactly where I read it, but I distinctly remember seeing reference to it being a 12".



The above photo seems consistent with that.

[vicvic]

Luckily I was able to order my vinyl...right before the site crashed.^^;; I would've liked the $35 bundle, but my funds are tight right now.

Overall I think the ordering process was a little easier than JStor's.

[dirtyyarbles]

Another question for Sean, Beth or whoever may know, What size is this vinyl? 12"? 10"? 7"?
I want to know for sure since i'm considering getting a frame for it, since I have no means of actually playing the album 

I don't recall exactly where I read it, but I distinctly remember seeing reference to it being a 12".



The above photo seems consistent with that.

Thanks so much! The picture definitely helps, looks to be the same size as my other 12" records 

[RecklessT]

I know everything is going fast, but how is the stock on shirts? If I try to order one tomorrow, am I screwed? I can't decide if I should get a loan today or wait until I can deposit my check tomorrow and possibly not get one.

Never mind! I bought one last night anyway. The "short supply" thing was my excuse for really just being too excited to contain myself. 

[indeciSEAN]

Good news and bad news, folks. Despite the minor hiccup with the very first orders, everything is on track. Your orders are processed and we're close to selling out of almost everything. If you haven't purchased something yet be sure to head over there right now because when this stuff is gone it's gone: http://music.amandapalmer.net

Just a heads up, I've been keeping close track of how many items we've sold. When I do the math, we might have a few copies of the vinyl left to put up on the site. We'll tweet from @AFPwire if and when we do.

IMPORTANT: The webcast is running late. We're doing our best to get things on track. We'll be updating from @AFPwire as we know more, so be sure you're following. To those of you who stayed up late to watch, our sincerest apologies, but we will make sure that whenever we end up starting we will be recording and archiving it so that you can watch at your leisure another time.

If I may ask, what was the minor hiccup with the first orders? I got the order in within the first 15 minutes or so, and just want to make sure the first ones didn't get swallowed up by teh intarwebs or something.

I think it was just that the site crashed for a moment and some people had trouble getting through.

You are correct.

[indeciSEAN]

I know everything is going fast, but how is the stock on shirts? If I try to order one tomorrow, am I screwed? I can't decide if I should get a loan today or wait until I can deposit my check tomorrow and possibly not get one.

You're not screwed. Shirts are printed to accommodate the number of orders, and we're not going to take anyone's money if the item isn't there to back it up. Fret not, if you were able to pay etc etc, you are all set!

[indeciSEAN]

Hey, I totaly got to this wayyyy too late, forgot about it  :'( I only wanted the vinyl but it was sold out, I went ahead and got the T-shirt/Vinyl/Buttons bundle for a total of $42.00! More than I wanted too spend but....

My question is am I guarenteed to get a copy of the vinyl with my bundle, since the vinyl itself is sold out? I hope hope hope so 

Yes. We did our best to split the quantities through the bundles, and we weren't going to sell the bundle if in turn the wax was out. You're good to go!

[indeciSEAN]

i read that the vinyl was distributed between all of the packages, so if you bought your $35 bundle, it will include vinyl even though the $20 vinyl is sold out.

Correct.

[indeciSEAN]

Another question for Sean, Beth or whoever may know, What size is this vinyl? 12"? 10"? 7"?
I want to know for sure since i'm considering getting a frame for it, since I have no means of actually playing the album 

12" 

[indeciSEAN]

Phew, I was able to get the $250 package I wanted so badly. I was very worried after opting to go to work, instead of lurking around on the computer. I also snagged quite a few Cabaret tickets, bringing my AFP tab total of close to $700 in one day. Ouch, worth every penny, but ouch.

Congrats. And wow. Thank you. Really. That's amazing. Which dates?

[indeciSEAN]

Luckily I was able to order my vinyl...right before the site crashed.^^;; I would've liked the $35 bundle, but my funds are tight right now.

Overall I think the ordering process was a little easier than JStor's.

Glad to hear that. Anything you would've liked done differently? Anything in particular you don't enjoy about the JSR ordering process?

[NightGal]

Question:  I orderd the $250 bundle but wasn't ready to submit a haiku (still not quite
ready yet). Is this going to be a problem? How long do I have? Where do I send it?

Thanks in advance!

 

[beth of all trades]

Question:  I orderd the $250 bundle but wasn't ready to submit a haiku (still not quite
ready yet). Is this going to be a problem? How long do I have? Where do I send it?

Thanks in advance!

You have some time--- the bundles won't ship until the end of August and we'll likely have Amanda record the haikus around that time as well.  We'll be personally contacting everyone who didn't include their haiku before then.   If you come up with it in the meantime, email it to teamchaos@amandapalmer.net. And thank you so much for the support.

[stellifera]

I was too late to include a 'message for the seller'... I couldn't pick two different shirt sizes in one order, so I ordered two bundles with the same shirt size and was supposed to write a message in Paypal. Too late.. so instead I e-mailed my question + wanted sizes (+ payment confirmation from paypal) to us@amandapalmer.net. Will I be okay?

Otherwise I'll have an extra shirt to sleep in...

[beth of all trades]

I was too late to include a 'message for the seller'... I couldn't pick two different shirt sizes in one order, so I ordered two bundles with the same shirt size and was supposed to write a message in Paypal. Too late.. so instead I e-mailed my question + wanted sizes (+ payment confirmation from paypal) to us@amandapalmer.net. Will I be okay?

Otherwise I'll have an extra shirt to sleep in...

You'll be totally fine.  We're going to go through the us@ and teamchaos@ emails before we ship anything to make sure that all the address changes, notes to sellers, etc are logged properly. 

Note to everyone:  if you do have a problem like this one, please forward your confirmation from paypal with a very clear description of what you need to change to teamchaos@amandapalmer.net.  That's the email we're using for all merch questions/concerns/etc.  If you email somewhere else we will still get it, but if you have a choice, send it there.

[Angélique]

For people like me who didn't arrive to buy the vinyl (error servor...), how I can do for buy one?

It's impossible except buy the iphone bundle??? 

[indeciSEAN]

For people like me who didn't arrive to buy the vinyl (error servor...), how I can do for buy one?

It's impossible except buy the iphone bundle??? 

Were you receiving an error for all eight or nine hours the $20 and $35 options were available?

[Angélique]

For people like me who didn't arrive to buy the vinyl (error servor...), how I can do for buy one?

It's impossible except buy the iphone bundle??? 

Were you receiving an error for all eight or nine hours the $20 and $35 options were available?

Yes. 

[indeciSEAN]

For people like me who didn't arrive to buy the vinyl (error servor...), how I can do for buy one?

It's impossible except buy the iphone bundle??? 

Were you receiving an error for all eight or nine hours the $20 and $35 options were available?

Yes. 

E-mail me, please: sean@amandapalmer.net
We did our best to be available for "live" help so that this exact thing didn't happen.

[dirtyyarbles]

Hey, I totaly got to this wayyyy too late, forgot about it  :'( I only wanted the vinyl but it was sold out, I went ahead and got the T-shirt/Vinyl/Buttons bundle for a total of $42.00! More than I wanted too spend but....

My question is am I guarenteed to get a copy of the vinyl with my bundle, since the vinyl itself is sold out? I hope hope hope so 

Yes. We did our best to split the quantities through the bundles, and we weren't going to sell the bundle if in turn the wax was out. You're good to go!

You guys are totally awesome  Can't wait to get these, even though it will be like 45 days or so it's still worth the wait! I'm doing my Amanda Palmer happy dance now 

[vicvic]

Glad to hear that. Anything you would've liked done differently? Anything in particular you don't enjoy about the JSR ordering process?

Oh, nothing's wrong with JSR--Bandcamp was just speedier. (I don't know where my brain was when I wrote JStor.) If possible, it'd be nice if the JSR and Bandcamp merchandise could be merged into one store eventually.

[RecklessT]

I know everything is going fast, but how is the stock on shirts? If I try to order one tomorrow, am I screwed? I can't decide if I should get a loan today or wait until I can deposit my check tomorrow and possibly not get one.

You're not screwed. Shirts are printed to accommodate the number of orders, and we're not going to take anyone's money if the item isn't there to back it up. Fret not, if you were able to pay etc etc, you are all set!

My concern was that they might sell out as fast as everything else was before I had the money available to buy one and was wondering how long I could wait and still get one. But I decided to be sure and order one just in case, even though it appears to have been not an issue at all. Thank you!

[insignifikunt]

I was too late to include a 'message for the seller'... I couldn't pick two different shirt sizes in one order, so I ordered two bundles with the same shirt size and was supposed to write a message in Paypal. Too late.. so instead I e-mailed my question + wanted sizes (+ payment confirmation from paypal) to us@amandapalmer.net. Will I be okay?

Otherwise I'll have an extra shirt to sleep in...

You'll be totally fine.  We're going to go through the us@ and teamchaos@ emails before we ship anything to make sure that all the address changes, notes to sellers, etc are logged properly. 

Note to everyone:  if you do have a problem like this one, please forward your confirmation from paypal with a very clear description of what you need to change to teamchaos@amandapalmer.net.  That's the email we're using for all merch questions/concerns/etc.  If you email somewhere else we will still get it, but if you have a choice, send it there.

I emailed us @ amandapalmer.net, should I send it to the other address as well?

[Hayley Fiasco!]

nope, youre fine.

[stellanite]

Hey there~ I have kind of a weird problem. Apparently I ordered my tshirt at the exact moment that Paypal decided to have a random meltdown. So I got a receipt from them but an error message and no verification/download link from the Bandcamp site. Just got an email from Jen at Bandcamp (they are so nice!!!) to attach receipts/email correspondance to an email to you guys. Sent a message to the link on the amandapalmer.net site. Couldn't attach,so I copy and pasted.Just wasn't sure what else to do. The tshirt looks awesome, can't wait to get it !

[citizenoftheplanet]

Has the shipping process started already? Cos my PayPal account wouldn't work for me after I ordered the vinyl, but now it's sorted and I want to order a T-shirt, but would it be too late to get my vinyl and t-shirt shipped together to save postage, or have the vinyls already started being packed thus creating a headache for someone trying to find my package to put a t shirt in with?

[Hayley Fiasco!]

Has the shipping process started already? Cos my PayPal account wouldn't work for me after I ordered the vinyl, but now it's sorted and I want to order a T-shirt, but would it be too late to get my vinyl and t-shirt shipped together to save postage, or have the vinyls already started being packed thus creating a headache for someone trying to find my package to put a t shirt in with?

Shipping has not started (if you check the radiohead.amandapalmer.net page you'll see that shipment will start in august, to be sent out on or around August 31st).

If you need to update your shipping info you still have time - just shoot an email over to us at teamchaos@amandapalmer.net - if you fwd your reciept that would be helpful, explain what you want changed and we'll take care of it.

[Hayley Fiasco!]

Hey there~ I have kind of a weird problem. Apparently I ordered my tshirt at the exact moment that Paypal decided to have a random meltdown. So I got a receipt from them but an error message and no verification/download link from the Bandcamp site. Just got an email from Jen at Bandcamp (they are so nice!!!) to attach receipts/email correspondance to an email to you guys. Sent a message to the link on the amandapalmer.net site. Couldn't attach,so I copy and pasted.Just wasn't sure what else to do. The tshirt looks awesome, can't wait to get it !

Eek, sorry about that error. We'll get you the proper download - which amandapalmer.net email exactly did you send it to?
Right now we're using teamchaos@amandapalmer.net to resolve any merch or bundle issues/order changes, but there are other addresses to get in touch with us - just want to keep my eyes peeled on where you sent your message to

[stellanite]

Um, I don't think I sent it to the right place,then  On this http://music.amandapalmer.net/album/amanda-palmer-performs-the-popular-hits-of-radiohead-on-her-magical-ukulele?auto=mp3-320 page, I clicked where it said "For all other inquiries, including help with merch" , but it was just a little pop up box and I crammed everything in it. I can definitely send it to the email you just listed, just let me know. Thanks so much!

[Hayley Fiasco!]

Um, I don't think I sent it to the right place,then  On this http://music.amandapalmer.net/album/amanda-palmer-performs-the-popular-hits-of-radiohead-on-her-magical-ukulele?auto=mp3-320 page, I clicked where it said "For all other inquiries, including help with merch" , but it was just a little pop up box and I crammed everything in it. I can definitely send it to the email you just listed, just let me know. Thanks so much!

ah okay! No worries, we received your message.

[absynth aura]

If you ordered another vinyl, will it ship the same time as the first pressing, or after?

[indeciSEAN]

If you ordered another vinyl, will it ship the same time as the first pressing, or after?

The only things which have been sold so far are the first pressing (translucent-red). Do you mean you ordered the red multiple times/split up your orders, or are you just assuming you'll be able to get the orange?

[absynth aura]

I'm just wondering, if I do manage to get an orange, will is ship the same time as the red, but as a separate order.

[indeciSEAN]

I'm just wondering, if I do manage to get an orange, will is ship the same time as the red, but as a separate order.

The orange is going to come in after the red. If you're able to get an orange (and want us to hold off shipping your red so that they can be combined), we can work with you on that. 

Thanks for being so rad and considering supporting AFP AGAIN with this...

[indeciSEAN]

On the reprint of the vinyl:
http://www.theshadowbox.net/forum/index.php?topic=12312.0

[indeciSEAN]

To those curious folks who're buying ORANGE vinyl/new shirts/2.0 bundles:
* We are more than happy to combine your orders (and refund some of the shipping $) but this WILL hold up your order 'till we get the orange wax in. If you wanna go this route, please FWD your receipts in ONE e-mail to Us@amandapalmer.net...the shipping $ refund won't be happening just yet (we don't want to get too over our heads) but
* If you want to swap your shirt, please FWD your receipt to Us@amandapalmer.net and let us know what you ORDERED and what you wish to switch to.
* Got a red but want an orange? Grabbed an orange but wanna try and swap for a red? Go HERE!

Any other questions I can help people with?

[layla]

I would like to swap my shirt but I lost my receipt is there anything I can do?

[indeciSEAN]

I would like to swap my shirt but I lost my receipt is there anything I can do?

You don't have it in your e-mail or PayPal account?

[layla]

Oh, nvm it's in my paypal account.

[lucy]

i want to order the uke can do it t-shirt in silver, but i don't know what size to pick. i usually wear a girly xl or a men's small. what unisex size should i pick?

[dirtyyarbles]

i want to order the uke can do it t-shirt in silver, but i don't know what size to pick. i usually wear a girly xl or a men's small. what unisex size should i pick?

Sean or Beth will answer this more directly, but thought I would put in I wear about a size 16 women's and usually get a Large in the unisex if I want it to be more loose, if you want it more fitted to your shape I'd get the Medium, the Small I can never get over my hips or tits too well, even when I was a sz. 12  I personally bought the Large, I like them more loose and I wanted to be sure it wouldn't end up too small. Hope that helps 

[beth of all trades]

i want to order the uke can do it t-shirt in silver, but i don't know what size to pick. i usually wear a girly xl or a men's small. what unisex size should i pick?

The unisex small should be fine.  ("Unisex" and "mens" are both used to refer to the same cut of tee.) 

[lucy]

i want to order the uke can do it t-shirt in silver, but i don't know what size to pick. i usually wear a girly xl or a men's small. what unisex size should i pick?

The unisex small should be fine.  ("Unisex" and "mens" are both used to refer to the same cut of tee.) 

great, thank you! (by the way, i also e-mailed about this to us@amandapalmer.net, so there's no need to answer that )

[Hayley Fiasco!]

Okay dudes, if you sent an email to US@ or TeamChaos@ or even to the email form your Bandcamp receipt refers you to, your email about an order change or question has been received and acknowledged.

While it will take a few days for us to compile all the info we collected, we are working on a rolling basis to apply all order, address, and shipping changes. If you ordered anything from the first pressing of cherry red vinyl and need to change a shirt size and/pr your shippinh address, contact us ASAP if you haven't already as we're going to start shipping these puppies out soon.


If you sent us an email did not receive a reply here or through our TeamChaos@amandapalmer.net email address, check your spam folder. If nothing is there and you still have a question or order issue that wasn't addressed, shoot us another email TEAMCHAOS@amandapalmer.net . Please only send another email if it's been at least a week since you sent your original message as it may take a few days for us to reply to you. We are handling all changes on a first come first serve basis, and it's helpful for all of us if you only send one message at a time.

Thanks guys.

[Tender Buttons]

Hayley--I don't want to add to the mess/confusion of address changes if I don't have to (I am, unfortunately, moving soon).  I know the ship date was listed as on/around August 31--do you have a more concrete date at this point?

[Hayley Fiasco!]

Hayley--I don't want to add to the mess/confusion of address changes if I don't have to (I am, unfortunately, moving soon).  I know the ship date was listed as on/around August 31--do you have a more concrete date at this point?

It's no trouble at all, just let me know if you want to change your address.

When are you moving?

We are literally convening together into a Team Chaos cave (aka Sean's house) the last week of August and shutting ourselves in until every package from the cherry red vinyl merch run is ready to ship out (orange vinyl will ship on/around September 30th) so you should expect to receive your package (from the first pressing), depending where you are located in the world, around the first week of September.

Shoot us an email if you have a concern about your address.

[Tender Buttons]

Hayley--I don't want to add to the mess/confusion of address changes if I don't have to (I am, unfortunately, moving soon).  I know the ship date was listed as on/around August 31--do you have a more concrete date at this point?

It's no trouble at all, just let me know if you want to change your address.

When are you moving?

We are literally convening together into a Team Chaos cave (aka Sean's house) the last week of August and shutting ourselves in until every package from the cherry red vinyl merch run is ready to ship out (orange vinyl will ship on/around September 30th) so you should expect to receive your package (from the first pressing), depending where you are located in the world, around the first week of September.

Shoot us an email if you have a concern about your address.

Awesome, thanks.  I am actually moving at the end of August--just had that small sliver of hope that the packages would ship a little earlier than planned.    I will send an email shortly (excellent excuse to take a break from packing)!  Love, love, love you guys. 

[citizenoftheplanet]

we're going to start shipping these puppies out soon.

eeeeee can't wait :D

[indeciSEAN]

We are literally convening together into a Team Chaos cave (aka Sean's house) the last week of August

I live in a cave?
I wish I was as cool as Batman.

[Hayley Fiasco!]

We are literally convening together into a Team Chaos cave (aka Sean's house) the last week of August

I live in a cave?
I wish I was as cool as Batman.

I like alliteration.

CHAOS CAVE is where we conduct our biznass...

[Angélique]

I always wait the vinyl... It's probably because I live In France.

[Hayley Fiasco!]

I always wait the vinyl... It's probably because I live In France.

If you ordered a red vinyl, it will be shipping out this week. On the order page it estimated the shipping date as on or around August 31st to account for the manufacturing time of each item. Since you're in France (and it will be shipping internationally to you) it can take up to 7-10 days to arrive, so expect to receive your package the first or second week of September.

Soon, soon, soon!

[Angélique]

I always wait the vinyl... It's probably because I live In France.

If you ordered a red vinyl, it will be shipping out this week. On the order page it estimated the shipping date as on or around August 31st to account for the manufacturing time of each item. Since you're in France (and it will be shipping internationally to you) it can take up to 7-10 days to arrive, so expect to receive your package the first or second week of September.

Soon, soon, soon!

Thank you so much! 

[The Epigrammic Poultry]

^Oh, thanks, I was looking for those.

[indeciSEAN]

I brought a huge-ass chunk of vinyl to the mail today. People should be seeing them as soon as tomorrow, depending on where they are. Not saying they're ALL out, but a LOT of them are.

[absynth aura]

Woooooooo how much Cabaret stuff do you have to dig yourself out of before the rest are sent??

[Hayley Fiasco!]

Woooooooo how much Cabaret stuff do you have to dig yourself out of before the rest are sent??

?

we're working full time on UkuleleHead, baby!

A BIG MOTHER FUCKING shipment of bundles are getting sent out tomorrow morning. tons and tons. almost done!

[absynth aura]

Woooooooo how much Cabaret stuff do you have to dig yourself out of before the rest are sent??

?

we're working full time on UkuleleHead, baby!

A BIG MOTHER FUCKING shipment of bundles are getting sent out tomorrow morning. tons and tons. almost done!

Nevermind, I misread a #redrollout tweet. My bad.

Anyway, saw the pic Beth tweeted of the piles, it's impressive, and also looks like a tonne of pizza boxes xD

[Hayley Fiasco!]

Woooooooo how much Cabaret stuff do you have to dig yourself out of before the rest are sent??

?

we're working full time on UkuleleHead, baby!

A BIG MOTHER FUCKING shipment of bundles are getting sent out tomorrow morning. tons and tons. almost done!

Nevermind, I misread a #redrollout tweet. My bad.

Anyway, saw the pic Beth tweeted of the piles, it's impressive, and also looks like a tonne of pizza boxes xD

there's like twice as many as that sitting here waiting for mail to resume (holiday weekend = no mail on Monday due to Labor Day), the rest will allll ship out by Tuesday).

so... many... boxes...

[NaturalTalentsWasted]

I got my bundle today! Everything is in perfect condition and looks lovely. You guys are amazingly awesome. Thank you!

[dirtyyarbles]

Eeek! Got my bundle today and had to send a big shout out of THANK YOU to Team Choas and Amanda for the amazing record (got #399), the t-shirt, the awesome buttons, the adorable postcard and ofcourse the signed WKAP DVD!!! You guys rock 

[jappelke]

I got my package today YAY! Number 489 heehee!
The blue of the t shirt is not my colour tho. Any Dutchies or europeans willing to trade it for a black girlie size xl?

BTW: was Jason WEbley supposed to be thanked twice in the 'thank you's' on the back or is it an error? haha not that he not deserves to be thanked twice   

[citizenoftheplanet]

I got number 525. I have a weird obsession with the number 5 (and multiples of it), so this made me so fucking happy

And I think I got a Team Chaos hair in the glue on my button aha <3

(Also, are No Surprises and High and Dry meant to be the other way round on the sleeve? )

[insignifikunt]

Just wondering how long you thing the "Uke Can Do It" shirt will stay up? I really want to buy it but haven't had the money lately. If it is only going to be up for a limited time I will borrow the money for it...

[3lvi]

Got our blue shirt yesterday, and my daughter immediately put it on and started playing her ukulele. :-)
Really should take a picture...

[SuburbanRelapse]

Received my package today! vinyl number 349! Woot!  Thanks Amanda Palmer & Team Chaos! I love it!

[pppmntpati]

I haven't recieved my Uke package yet, I live in New Hampshire...should I be worried?

[Hayley Fiasco!]

I haven't recieved my Uke package yet, I live in New Hampshire...should I be worried?

Nope.

The packages were sent out in two waves, one was before the holiday weekend, one was after (there was no mail this past Monday, which slows things down a bit). Be patient, you should get your package very soon!

Eeek! Got my bundle today and had to send a big shout out of THANK YOU to Team Choas and Amanda for the amazing record (got #399), the t-shirt, the awesome buttons, the adorable postcard and ofcourse the signed WKAP DVD!!! You guys rock 

a signed DVD? oh jeez, how did that get in there?

[pppmntpati]

I'm patient I swear...just anxious, lol...sorry.

[vtraddict]

I'm waiting patiently - all the way down here in Australia. 

Actually, it's one of 3 different packages I'm waiting on from various places around the world. Every day sees me rushing home to check the letterbox - and being disappointed yet again...

Soon, my pretty, soon you will be mine!

[contradictionary]

Mine has arrived at home, but I'm in Edinburgh. (sent it homewards as post is more reliable there) So now I have to wait until Mum can be arsed to send it my way! It's probably going to take longer to get from home to here, it's silly. Never mind, glad it got over here safely, thanks a lot you guys! Can't wait to actually see it.

[insignifikunt]

I'm waiting patiently - all the way down here in Australia. 

Actually, it's one of 3 different packages I'm waiting on from various places around the world. Every day sees me rushing home to check the letterbox - and being disappointed yet again...

Soon, my pretty, soon you will be mine!

I'm in Australia as well and while mine hasn't arrived yet, I think some have...

[vtraddict]

I'm waiting patiently - all the way down here in Australia. 

Actually, it's one of 3 different packages I'm waiting on from various places around the world. Every day sees me rushing home to check the letterbox - and being disappointed yet again...

Soon, my pretty, soon you will be mine!

I'm in Australia as well and while mine hasn't arrived yet, I think some have...

I figure I'll give it another week or so before I start stressing about it. I'm sure it's somewhere on the path to arriving!

[absynth aura]

I'm waiting patiently - all the way down here in Australia. 

Actually, it's one of 3 different packages I'm waiting on from various places around the world. Every day sees me rushing home to check the letterbox - and being disappointed yet again...

Soon, my pretty, soon you will be mine!

I'm in Australia as well and while mine hasn't arrived yet, I think some have...

I figure I'll give it another week or so before I start stressing about it. I'm sure it's somewhere on the path to arriving!

I'm the same, but in New Zealand. I come home excited hoping it's arrived. But I know it will probably be a week or two yet.

[Ofelia]

The postman just delivered my vinyl! (I live in Finland) Unfortunately it arrived with bent corners... 

[fluffydress]

YAY!!! Got my packet today ( I also live in Finland). The postman had decided to leave it outside the door since it was too big for the letterbox, thank the power of the double rainbow that it was still there when I got home.

Hi Ofelia, cool to know there are other AFP fans in Finland

[CottonCandy]

I'm finnish but live in UK now, do I count?

I was a fan (well, Dresden Dolls one, she hadn't done any solo stuff then) before I moved, though

[Ofelia]

Wohoo! Finnish people! Hi fluffydress and CottonCandy! I originally found out about Dresden Dolls a couple of years ago from Emilie Autumn's forum.  Anyway, I'm pretty sure that someone in the Finnish post has something against me as all my books and vinyls arrive destroyed... 

[rhyskka]

Moi Finnish folk, I just arrived from Finland, it's lovely there now As always though!

I won the prize package in the magnet contest and I have sent my home address to us@amandapalmer.net as told, but I didn't get any answer. Is that alright? Will I be getting my prize package still?

[Hayley Fiasco!]

Moi Finnish folk, I just arrived from Finland, it's lovely there now As always though!

I won the prize package in the magnet contest and I have sent my home address to us@amandapalmer.net as told, but I didn't get any answer. Is that alright? Will I be getting my prize package still?

that's the right address - just send another email as a reminder

[pppmntpati]

Got my package today and I just have to say the Ukelele Kayla painted is beautiful. I got one of the ones with "Idioteque" lyrics on it. Were there a lot
of different styles? I love the magnet, guitar pick, the POSTER...the poster ....the vinyl. This was was worth every penny and I won't hesitate to buy
another high end bundle when the time comes. This makes up a thousand times for that package deal that was a wreck for the WKAP release. I could tell when I was opening the box and pulling stuff out that the people who put my box together cared about me as a consumer. The appreciation bursted out of the box, with special little extras. I am in fucking awe. Job well done.

[Hayley Fiasco!]

Got my package today and I just have to say the Ukelele Kayla painted is beautiful. I got one of the ones with "Idioteque" lyrics on it. Were there a lot
of different styles? I love the magnet, guitar pick, the POSTER...the poster ....the vinyl. This was was worth every penny and I won't hesitate to buy
another high end bundle when the time comes. This makes up a thousand times for that package deal that was a wreck for the WKAP release. I could tell when I was opening the box and pulling stuff out that the people who put my box together cared about me as a consumer. The appreciation bursted out of the box, with special little extras. I am in fucking awe. Job well done.

So glad to hear!!

There was one design that Kayla painted on each of the ukeuleles in the "kayla painted this ukulele" bundle, inspired by the lyrics of Idioteque "throw me into the fire"

The Amanda painted ukes (aka the "i painted this uke myself" bundles) are each unique, inspired by different songs.

[rhyskka]

Moi Finnish folk, I just arrived from Finland, it's lovely there now As always though!

I won the prize package in the magnet contest and I have sent my home address to us@amandapalmer.net as told, but I didn't get any answer. Is that alright? Will I be getting my prize package still?

that's the right address - just send another email as a reminder

Done!

[kyliedawn]

Mine came today out here in Canada. Along with shirt, buttons, postcard, and lovely thank you note.
Just one question. I thought the vinyl was supposed to be transparent... mine seems to be a solid red. I don't actually much mind, but I'm just wondering if I was mistaken on this?

[Hayley Fiasco!]

Mine came today out here in Canada. Along with shirt, buttons, postcard, and lovely thank you note.
Just one question. I thought the vinyl was supposed to be transparent... mine seems to be a solid red. I don't actually much mind, but I'm just wondering if I was mistaken on this?

I had this convo with team chaos's resident vinyl expert, Sean - because when I think of transparent records, I think of Live's CLEAR (no color what so ever) Throwing Copper and was curious about the different degrees of transparency.

If you hold the record up to the light you will see that it's translucent. if it was solid color piece of wax, you wouldn't see any light pass through it.

[kyliedawn]

Mine came today out here in Canada. Along with shirt, buttons, postcard, and lovely thank you note.
Just one question. I thought the vinyl was supposed to be transparent... mine seems to be a solid red. I don't actually much mind, but I'm just wondering if I was mistaken on this?

I had this convo with team chaos's resident vinyl expert, Sean - because when I think of transparent records, I think of Live's CLEAR (no color what so ever) Throwing Copper and was curious about the different degrees of transparency.

If you hold the record up to the light you will see that it's translucent. if it was solid color piece of wax, you wouldn't see any light pass through it.


Ah! Perfect. That clears things up. I was just imagining a clear red. Thanks for the reply.

[Mitholas]

I got mine today, signed and with a button. And I'm really happy with it.

But (when is there not a but)... is the button the part that makes the first printing "even more exclusive"?

[Hayley Fiasco!]

I got mine today, signed and with a button. And I'm really happy with it.

But (when is there not a but)... is the button the part that makes the first printing "even more exclusive"?

The button is handmade from local artists in NYC, not for sale and won't be "reprinted". Same with the signed thank you card. Those are both extras.

[wumples]

Hey all. My boyfriend and I bought the Kayla's Uke package and received it earlier this week. The problem we're having is that our personalized thank you mini-poster-thingy came addressed to our neighbor, who received the package for us. (We were traveling out of state all summer and did not want to risk the package getting to the wrong place/stolen/etc., so it was mailed to her house.)

I know this is super weird, we aren't upset or angry about it at all, but we would like to send it back and maybe have you guys... edit it or something? Draw over it? Mail us a plain piece of paper with our names on it instead? We'd be happy to pay shipping to send it there and have it sent back to us, but we were kind of bummed to have it personalized to her when we spent so much money on the package.

My boyfriend tried sending an email to the Team Chaos email earlier this week, but we hadn't heard back, so I figured I'd try here. I am super sorry to inconvenience you guys! I know everything has to be really crazy there with the Cabaret and the Dresden Dolls Reunion tour (which we're hoping to catch in Atlanta, woo!). It's okay if it takes awhile even to get the poster back to us.

Thank you guys for everything! We really appreciate all the hard work that went into getting ours and everyone else's package in the mail. Again, we are really sorry to inconvenience you guys about this.

[Hayley Fiasco!]

Hey all. My boyfriend and I bought the Kayla's Uke package and received it earlier this week. The problem we're having is that our personalized thank you mini-poster-thingy came addressed to our neighbor, who received the package for us. (We were traveling out of state all summer and did not want to risk the package getting to the wrong place/stolen/etc., so it was mailed to her house.)

I know this is super weird, we aren't upset or angry about it at all, but we would like to send it back and maybe have you guys... edit it or something? Draw over it? Mail us a plain piece of paper with our names on it instead? We'd be happy to pay shipping to send it there and have it sent back to us, but we were kind of bummed to have it personalized to her when we spent so much money on the package.

My boyfriend tried sending an email to the Team Chaos email earlier this week, but we hadn't heard back, so I figured I'd try here. I am super sorry to inconvenience you guys! I know everything has to be really crazy there with the Cabaret and the Dresden Dolls Reunion tour (which we're hoping to catch in Atlanta, woo!). It's okay if it takes awhile even to get the poster back to us.

Thank you guys for everything! We really appreciate all the hard work that went into getting ours and everyone else's package in the mail. Again, we are really sorry to inconvenience you guys about this.

hey hey,

we received your email, it is a unique situation isn't it? we'll take care of it - we need to see if we have an extra poster around, dots some i's and cross some ts but when all is said and done we'll remedy this.

[wumples]

Hey all. My boyfriend and I bought the Kayla's Uke package and received it earlier this week. The problem we're having is that our personalized thank you mini-poster-thingy came addressed to our neighbor, who received the package for us. (We were traveling out of state all summer and did not want to risk the package getting to the wrong place/stolen/etc., so it was mailed to her house.)

I know this is super weird, we aren't upset or angry about it at all, but we would like to send it back and maybe have you guys... edit it or something? Draw over it? Mail us a plain piece of paper with our names on it instead? We'd be happy to pay shipping to send it there and have it sent back to us, but we were kind of bummed to have it personalized to her when we spent so much money on the package.

My boyfriend tried sending an email to the Team Chaos email earlier this week, but we hadn't heard back, so I figured I'd try here. I am super sorry to inconvenience you guys! I know everything has to be really crazy there with the Cabaret and the Dresden Dolls Reunion tour (which we're hoping to catch in Atlanta, woo!). It's okay if it takes awhile even to get the poster back to us.

Thank you guys for everything! We really appreciate all the hard work that went into getting ours and everyone else's package in the mail. Again, we are really sorry to inconvenience you guys about this.

hey hey,

we received your email, it is a unique situation isn't it? we'll take care of it - we need to see if we have an extra poster around, dots some i's and cross some ts but when all is said and done we'll remedy this.

Yeah, it is super strange. I really appreciate you guys looking into this. Even if there isn't an extra poster around, like I said: we would take a piece of notebook paper, haha. Thank you guys so much, we love you all!

[SaraMargret]

I know I should probably be more patient, but when should I start getting worried that I haven't received my shirt and record?

[FailedOptimist]

I received my package today (vinyl #82), and everything looks awesome!

Thank you Team Chaos, and of course, Amanda Fucking Palmer.

 

[vtraddict]

So, two of the three assorted packages from around the world arrived last week. Guess which one I'm still waiting for...

Has anyone from Australia received theirs yet?

When should I start worrying?

[Pope Totalfrog]

Has anyone from Australia received theirs yet?

When should I start worrying?

I don't have mine yet and I don't think anyone else does either. It should come this week.

[vtraddict]

Has anyone from Australia received theirs yet?

When should I start worrying?

I don't have mine yet and I don't think anyone else does either. It should come this week.

I didn't think anyone had yet. I guess I'm getting a little overexcited!

[absynth aura]

I got mine today in New Zealand!!! Love the t-shirt, the colour is even better than it looked in the pictures!!! Got number 887. Thanks to AFP and Team Chaos!

[vtraddict]

I got mine today in New Zealand!!! Love the t-shirt, the colour is even better than it looked in the pictures!!! Got number 887. Thanks to AFP and Team Chaos!

Ok - looks like antipodean deliveries have begun. I guess mine should be here this week then...

[Pope Totalfrog]

I got mine today in New Zealand!!! Love the t-shirt, the colour is even better than it looked in the pictures!!! Got number 887. Thanks to AFP and Team Chaos!

Ok - looks like antipodean deliveries have begun. I guess mine should be here this week then...

I just got mine. #249 

[vtraddict]

I got mine today in New Zealand!!! Love the t-shirt, the colour is even better than it looked in the pictures!!! Got number 887. Thanks to AFP and Team Chaos!

Ok - looks like antipodean deliveries have begun. I guess mine should be here this week then...

I just got mine. #249 

Found the card from the postie this afternoon saying I've got an international parcel awaiting collection. I'll be picking it up in the morning... Woo Hoo!

[poetactics]

Got my package today! Everything shipped safely to Alberta! Thanks Team Chaos!

[vtraddict]

Got it! Number #0113...

Way cool. The signed little thankyou note was a nice touch!

[amarantha]

I'm in California, and still haven't received mine.  Are there still shipments to send out?  Should I worry?  *Anxiously awaiting the red vinyl!*

amarantha

[Hayley Fiasco!]

I'm in California, and still haven't received mine.  Are there still shipments to send out?  Should I worry?  *Anxiously awaiting the red vinyl!*

amarantha

No, no one should worry.

Send an email to teamchaos@amandapalmer.net with your name/email that you ordered under and if you have it, your paypal transaction ID.

[amarantha]

Hi Hayley, I just sent you an email with all the info.  Thanks for helping!

amarantha

[Two Headed Boy]

Also just sent you an e-mail 

[insignifikunt]

I'm going to wait another week until I email considering I'm in Australia...

[rhyskka]

Oh I wonder if my package has been sent. No mail in Russia so far 

[d514]

My package arrived (in Germany) today! Thank you.

OK, it was a little anoying that I got a letter from customs that I could pick up a package. Total waste of time because they don't want any money if the value is under 22 Euros. But they check some package to have something to do I guess because the correct value was on it...

Well, doesn't matter. The album looks and sounds great.

[amarantha]

Hi Haley,

Wondering if you guys figured out what happened to my California package??  Waiting anxiously!  If you didn't get my email for some reason, please let me know 

amarantha

[SaraMargret]

I also have not received my package in Wisconsin. Any ideas?

[NotBuchanan]

I know people are still waiting on the red vinyl, but is there any word yet on when orange is going to start shipping out?

[Angélique]

I sent a lot of email at IndeciSEAN but I don't have answer... 

I don't know how I can do for have help...

[albunde]

Yeah, i'm kinda stuck too. I've sent an e-mail to both team chaos and sean, and i still haven't heard anything back as to the whereabouts of my bundle. Wasn't there going to be an e-mail sent out to those who are still waiting?

[Two Headed Boy]

Also just sent you an e-mail 

Still waiting guys (for a response to the e-mail AND the package)...

[MissDatura]

I was wondering when the orange vinyl was shipping as well.

[beth of all trades]

Emails will be going out later this week that should answer most, if not all, of your questions. most red orders were filled successfully but we did run into a few glitches in the system. we want to make sure that we have concrete answers for you rather than guessing.

To those of you who are waiting on packages or email responses: I am so sorry for the delay. We're still working out the bugs but with each project we're getting closer to the well-oiled machine we know this can be. Those of you still waiting on red vinyls, the email you'll receive will give you the option of a refund if you'd prefer not to wait. If you are okay with waiting, we'll include an extra thank you for your patience in your package.

Thank you all for sticking with us. We are building systems that will let us bring you even more cool things in the future.

Love.

[amarantha]

Thanks for responding, Beth.  I'll look forward to the email and am STILL hoping to get the red vinyl package I ordered  :'(

amarantha

[Angélique]

Emails will be going out later this week that should answer most, if not all, of your questions. most red orders were filled successfully but we did run into a few glitches in the system. we want to make sure that we have concrete answers for you rather than guessing.

To those of you who are waiting on packages or email responses: I am so sorry for the delay. We're still working out the bugs but with each project we're getting closer to the well-oiled machine we know this can be. Those of you still waiting on red vinyls, the email you'll receive will give you the option of a refund if you'd prefer not to wait. If you are okay with waiting, we'll include an extra thank you for your patience in your package.

Thank you all for sticking with us. We are building systems that will let us bring you even more cool things in the future.

Love.

Thank you so much for your answer Beth! 

I wait email with patience. 

[Two Headed Boy]

Thanks Beth - I remain ever patient 

[conman16x]

Anyone get the email yet?

In Maine still waiting for my red bundle.

[amarantha]

No email yet.

I'm in California.

amarantha

[stellifera]

I got my email yesterday:

Hello Jetske,

You are receiving this email because there was an oversight in the red #UkuleleHead shipping process and your order was not shipped with the rest of the batch.  We are so sorry for this delay and any inconvenience that it may have caused.  We are currently compiling a list of all the orders that were affected (luckily it's only a small percentage of the total orders) and will ship the remaining orders when we send out the orange vinyls in late October. 

As a thank you for your patience, we'll be including a little something extra in your package, or you can take this opportunity to let us know if you'd like your vinyl to be signed and we'll make it happen.
If you'd prefer not to wait and would like to cancel your order, just let us know and we'll refund your payment.  If your order was a gift and you need it sooner, please let us know ASAP and we'll do the best that we can to get it out to you immediately.

Thanks for sticking with us through our ups and downs as we embrace the new world order of DIY.

Love,
Sean, Hayley and Beth

[Two Headed Boy]

I've had an e-mail from Team Chaos, basically saying that it was shipped early Sept and, because of international shipping, could take up to several weeks. So, back to being patient... 

[Angélique]

I always wait answer since 3 months...

The last email that I received was In July:

Can you please give me more information as to what operating system you were using (Windows Vista/Mac OSX Snow Leopard/Linux/whatever), what browser (Safari, Firefox, IE, etc), what type of computer, etc?


Additionally, if you could please tell me your IP -- I think a site like "whatismyip.com" might be able to get that to you easily -- and EXACTLY what package/packages you tried for, maybe that will help me see what happened.


Did you try and order anything else? Just the shirt, perhaps? I find it strange everyone else got through just fine but if there's a problem I want to make sure and find a way to make it up to you.


Thank you for your patience.


Best,
S

But I am patience and I think that they are a lot of work... 

[amarantha]

Sadness    Still no email here.  I purchased the (red) vinyl t-shirt package the first day it went on sale.  I logged on at the first sale minute, and it took me approximately an hour to actually get through and place my order.  I paid a little more than the purchase price (not a ton more, but I'm super broke and on disability, means yes to red vinyl, but also yes to less food that week).  Also, on the first day that here on The Shadowbox, Sean announced he could get some Coilhouse mags, I purchased one and sent him $25 immediately for the magazine and his effort in getting it.  Supposed to be in the red vinyl package.  Sent Paypal transaction numbers on both purchases, but still haven't heard from anyone.  I'm incredibly bummed about this  :'( 

It's nice to hear, via another poster, that he got an email and that he'll be getting his red package at the end of October, and also that the vinyl can be signed by Amanda.  I'd love to hear that, something with a concrete answer and a concrete date (not a yeah, well, maybe).  A personalized, signed vinyl from Amanda would be awesome, and certainly worth waiting for if I could actually find out that's the case. Totally not trying to be a bitch about it, but jeez, I think y'all would feel the same way if in my shoes.

I'm a patient person, but I definitely need some actual communication about both the vinyl package and the Coilhouse purchase.  I know that you guys are probably pretty overwhelmed with stuff, but please, at least let us know something.  I am, as I'm sure we are all here on The Shadowbox, very loyal and supportive Amanda fans.  Recently, purchased EvelynEvelyn concert tickets for the first LA show, also the day they went on sale.  Have downloaded a myriad of stuff from her site.  Read Twitter and blogs daily.  I'm driving 7 hours from Southern California to San Francisco just to see the DD New Year's Eve show, and bringing four other people with me (some newbies to AFP).  I regularly post on both Facebook and Twitter about her new releases and all the awesome stuff going on.

So, please guys?

amarantha ^^..^^

[Hayley Fiasco!]

Sadness    Still no email here.  I purchased the (red) vinyl t-shirt package the first day it went on sale.  I logged on at the first sale minute, and it took me approximately an hour to actually get through and place my order.  I paid a little more than the purchase price (not a ton more, but I'm super broke and on disability, means yes to red vinyl, but also yes to less food that week).  Also, on the first day that here on The Shadowbox, Sean announced he could get some Coilhouse mags, I purchased one and sent him $25 immediately for the magazine and his effort in getting it.  Supposed to be in the red vinyl package.  Sent Paypal transaction numbers on both purchases, but still haven't heard from anyone.  I'm incredibly bummed about this  :'( 

It's nice to hear, via another poster, that he got an email and that he'll be getting his red package at the end of October, and also that the vinyl can be signed by Amanda.  I'd love to hear that, something with a concrete answer and a concrete date (not a yeah, well, maybe).  A personalized, signed vinyl from Amanda would be awesome, and certainly worth waiting for if I could actually find out that's the case. Totally not trying to be a bitch about it, but jeez, I think y'all would feel the same way if in my shoes.

I'm a patient person, but I definitely need some actual communication about both the vinyl package and the Coilhouse purchase.  I know that you guys are probably pretty overwhelmed with stuff, but please, at least let us know something.  I am, as I'm sure we are all here on The Shadowbox, very loyal and supportive Amanda fans.  Recently, purchased EvelynEvelyn concert tickets for the first LA show, also the day they went on sale.  Have downloaded a myriad of stuff from her site.  Read Twitter and blogs daily.  I'm driving 7 hours from Southern California to San Francisco just to see the DD New Year's Eve show, and bringing four other people with me (some newbies to AFP).  I regularly post on both Facebook and Twitter about her new releases and all the awesome stuff going on.

So, please guys?

amarantha ^^..^^

Amarantha - I'm still working on the bottom line of your order, I think your particular package was delayed because it was set aside to include the copy of Coilhouse, but don't worry, we haven't forgotten about you and you'll get everything you ordered. We'll be sending you an email soon, I just want to make sure that we have all the accurate info we need first.

The emails with info on red orders were sent out the day before we left to travel to NYC for the webcast, and this weekend has eaten up a lot of time and energy, we're still working on answering all the emails that have come in and replying to things on a rolling basis. we appreciate your patience and promise that everything will be worked out shortly.

[Hayley Fiasco!]

Anyone get the email yet?

In Maine still waiting for my red bundle.

If you ordered a red vinyl and haven't received it yet, please email teamchaos@amandapalmer.net - the more info you provide us - the better - your full name, the shipping address you used, your paypal transaction ID, the email address you ordered etc. 

Some bundles are actually still in transit via the postal service (most of these are international orders but there are a few domestic orders still en route via the USPS).

And a few records have been marked as undeliverable/returned to sender and were returned to us.

So shoot us an email if you haven't received one from us about the Red vinyl, and we'll see what's up.


Anyone asking about the orange vinyl - you'll be getting more info shortly.

[amarantha]

Thanks for the reply here, Hayley.  I'm happier now knowing that I'll be hearing soon and that I'll still be getting everything.  With the delay (and referencing the post where another person posted the email he received), is it possible for Amanda to sign it???  Is that asking too much??  Can't hurt to ask, right? 

amarantha

[Hayley Fiasco!]

Thanks for the reply here, Hayley.  I'm happier now knowing that I'll be hearing soon and that I'll still be getting everything.  With the delay (and referencing the post where another person posted the email he received), is it possible for Amanda to sign it???  Is that asking too much??  Can't hurt to ask, right? 

amarantha

yes yes, you'll be getting that same deal
I know the wait is agonizing but we'd rather make sure you're getting all the correct info and that everything is set on our end instead of rushing, we don't want to give you the wrong details.
We'll definitely make sure that you're all set with your order and that you get the record, the magazine, some extra goodies and of course, TLC, don't worry!

[insignifikunt]

I replied to my email asking if it were possible to get the 'Uke Can Do It' shirt added to my bundle seeing as though it has been delayed. Is this possible? I am happy to pay for more shipping but not if it's another $11 considering it's only one shirt being added to 2 other bundles that I've already paid the shipping for. I would have ordered it and just sent you the receipt but just want to see if I can add it without having to pay another $11 in shipping.

[Hayley Fiasco!]

I replied to my email asking if it were possible to get the 'Uke Can Do It' shirt added to my bundle seeing as though it has been delayed. Is this possible? I am happy to pay for more shipping but not if it's another $11 considering it's only one shirt being added to 2 other bundles that I've already paid the shipping for. I would have ordered it and just sent you the receipt but just want to see if I can add it without having to pay another $11 in shipping.

Don't worry, I'll send you a reply with all the info you need to do that.

[insignifikunt]

I replied to my email asking if it were possible to get the 'Uke Can Do It' shirt added to my bundle seeing as though it has been delayed. Is this possible? I am happy to pay for more shipping but not if it's another $11 considering it's only one shirt being added to 2 other bundles that I've already paid the shipping for. I would have ordered it and just sent you the receipt but just want to see if I can add it without having to pay another $11 in shipping.

Don't worry, I'll send you a reply with all the info you need to do that.

Thanks! 

[astrozombie1971]

New on this forum but can someone tell me whats happening to the "kayla painted this ukelele"bundles? I ordered on the day it came out in July,last email I recieved was to give them the words for the haiku saying it would be shipping out the end of August and the haiku sent via email by September 30.Contacted the chaos team and still nothing.Whats going on.I bought it as a present for the wife and Im getting a bit peeved.Any word on this would be great.Thanks

[albunde]

Yeah, i still haven't received my red vinyl either. I was asked to wait until November before getting back into touch with Team Chaos and guess what? It's now November and still no package! I've sent an e-mail to Team Chaos anyway. Hopefully, i'll hear back soon.

[Two Headed Boy]

Yeah, i still haven't received my red vinyl either. I was asked to wait until November before getting back into touch with Team Chaos and guess what? It's now November and still no package! I've sent an e-mail to Team Chaos anyway. Hopefully, i'll hear back soon.

Same here... 

[Angélique]

I always wait orange vinyl and blue shirt...

Normal? 

[Nicky]

Anyone know when the red vinyl is supposed to arrive?  I ordered a vinyl and t-shirt back in July and haven't heard anything.  I emailed a few times and only got one response in September saying that they would get back to me.

[pppmntpati]

What is the word on the orange vinyl and Uke shirt?

[PolitelyOffend]

Yeah, I'm also wondering when the haikus will be emailed? I understand that team Chaos have been crazy busy and trying to resolve other Ukulelehead issues, I'm just wondering around when the 250$ ppl should expect the haikus? <3

[MissDatura]

Any news on the orange vinyl?

[Two Headed Boy]

Yeah, i still haven't received my red vinyl either. I was asked to wait until November before getting back into touch with Team Chaos and guess what? It's now November and still no package! I've sent an e-mail to Team Chaos anyway. Hopefully, i'll hear back soon.

Same here... 

bump  :'(

[NotBuchanan]

It would be nice to hear something since it's now mid-November...

[Angélique]

Any news on the orange vinyl?

+1

I always wait orange vinyl and the blue shirt... 

[astrozombie1971]

Was told about two weeks ago there was an issue with the labels and they where going to track them down at the post office.Nothing since then. I know the team are busy with the Dolls stuff,but surely they should get this sorted first as people have paid money for it a good while ago.Finish one project before starting another one.Seems sensible to me.

[absynth aura]

^But if they did that, there wouldn't be sufficient chaos for them to remain team chaos and the world would fall into oblivion with a lack of team chaos.

[astrozombie1971]

  Very True.But its not much consolation to the many who have laid out a lot of money and are still left in the dark about thier orders. Chaos is fine,but not at the expense of others.Thats just taking the p@#s.Just hope it gets sorted soon.

[MissDatura]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

[NotBuchanan]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

I think I'm more annoyed by the lack of communication than by the wait. The orange vinyl was originally slated for the end of September, and then in the middle of October we finally get an email saying it will be shipping by the end of Oct/start of November. Now more than another month has passed and still nothing? I get that Team Chaos is learning as they go along and entering new territory  constantly and I have a lot of respect for that, but leaving customers in the dark is not a way to get people coming back.

[trickster]

OK guys check your inboxes.
Anyone still waiting for the Red Ukulele?
Or am I the only one?

Its been a long time and I dont remember if I read what people got with the red preorders.
I think there was going to be some extra care put in the red vinyl parcels.
Can someone remind me what it was?
Thanks

[astrozombie1971]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

I think I'm more annoyed by the lack of communication than by the wait. The orange vinyl was originally slated for the end of September, and then in the middle of October we finally get an email saying it will be shipping by the end of Oct/start of November. Now more than another month has passed and still nothing? I get that Team Chaos is learning as they go along and entering new territory  constantly and I have a lot of respect for that, but leaving customers in the dark is not a way to get people coming back.

  I agree.I have sent numerous emails and heard nothing back.I cant say I agree totally with the learning as they go thing though, seems to me all you need to do is have the product ready before you make it available to the fanbase, then when the orders come in,post them.Its pretty basic really.However,while we all wait in the dark,the team post pictures of the new merchandise shoot on twitter,and constant updates on new projects and other things to buy,all of which help Amanda live the the life she constantly updates everybody about.Since its your fanbase thats important to any artist,maybe its time to start treating them with a bit more respect.I go see her everytime she comes to Scotland,buy albums/packages and generally support most things Amanda does like many many others out there,however this fiasco and generally poor treatment by her team has really put me off.Which is a shame.

[Two Headed Boy]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

I think I'm more annoyed by the lack of communication than by the wait. The orange vinyl was originally slated for the end of September, and then in the middle of October we finally get an email saying it will be shipping by the end of Oct/start of November. Now more than another month has passed and still nothing? I get that Team Chaos is learning as they go along and entering new territory  constantly and I have a lot of respect for that, but leaving customers in the dark is not a way to get people coming back.

  I agree. I have sent numerous emails and heard nothing back. I cant say I agree totally with the learning as they go thing though, seems to me all you need to do is have the product ready before you make it available to the fanbase, then when the orders come in,post them. Its pretty basic really.However,while we all wait in the dark,the team post pictures of the new merchandise shoot on twitter,and constant updates on new projects and other things to buy, all of which help Amanda live the the life she constantly updates everybody about. Since its your fanbase thats important to any artist, maybe its time to start treating them with a bit more respect. I go see her everytime she comes to Scotland,buy albums/packages and generally support most things Amanda does like many many others out there, however this fiasco and generally poor treatment by her team has really put me off. Which is a shame.

Much as I hate to disparage any of Team Chaos, I happen to agree with a lot of what you say. I'm afraid to say that this will probably be the last time that I order anything via the Internet from them. Merch tables, yes, internet, no

[vicvic]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

I think I'm more annoyed by the lack of communication than by the wait. The orange vinyl was originally slated for the end of September, and then in the middle of October we finally get an email saying it will be shipping by the end of Oct/start of November. Now more than another month has passed and still nothing? I get that Team Chaos is learning as they go along and entering new territory  constantly and I have a lot of respect for that, but leaving customers in the dark is not a way to get people coming back.

  I agree. I have sent numerous emails and heard nothing back. I cant say I agree totally with the learning as they go thing though, seems to me all you need to do is have the product ready before you make it available to the fanbase, then when the orders come in,post them. Its pretty basic really.However,while we all wait in the dark,the team post pictures of the new merchandise shoot on twitter,and constant updates on new projects and other things to buy, all of which help Amanda live the the life she constantly updates everybody about. Since its your fanbase thats important to any artist, maybe its time to start treating them with a bit more respect. I go see her everytime she comes to Scotland,buy albums/packages and generally support most things Amanda does like many many others out there, however this fiasco and generally poor treatment by her team has really put me off. Which is a shame.

Much as I hate to disparage any of Team Chaos, I happen to agree with a lot of what you say. I'm afraid to say that this will probably be the last time that I order anything via the Internet from them. Merch tables, yes, internet, no

Yeah....although my red Ukelelehead did arrive safely and on time, after reading the past few pages here, I wouldn't feel comfortable ordering Amanda merchandise online again.

[coedycakes]

Anyone still waiting for the Red Ukulele?
Or am I the only one?

I think there's a few of us still waiting for the red vinyl/bundles......

[insignifikunt]

OK guys check your inboxes.
Anyone still waiting for the Red Ukulele?
Or am I the only one?

Its been a long time and I dont remember if I read what people got with the red preorders.
I think there was going to be some extra care put in the red vinyl parcels.
Can someone remind me what it was?
Thanks

I'm still waiting on my red vinyls but I got an email back and decided to add the newer uke shirts so I guess I knew I'd be waiting longer

[insignifikunt]

Agreed.  Items already paid for should have priority.  I hope this isn't going to take as long as the WKAP? bundle.

I think I'm more annoyed by the lack of communication than by the wait. The orange vinyl was originally slated for the end of September, and then in the middle of October we finally get an email saying it will be shipping by the end of Oct/start of November. Now more than another month has passed and still nothing? I get that Team Chaos is learning as they go along and entering new territory  constantly and I have a lot of respect for that, but leaving customers in the dark is not a way to get people coming back.

  I agree.I have sent numerous emails and heard nothing back.I cant say I agree totally with the learning as they go thing though, seems to me all you need to do is have the product ready before you make it available to the fanbase, then when the orders come in,post them.Its pretty basic really.However,while we all wait in the dark,the team post pictures of the new merchandise shoot on twitter,and constant updates on new projects and other things to buy,all of which help Amanda live the the life she constantly updates everybody about.Since its your fanbase thats important to any artist,maybe its time to start treating them with a bit more respect.I go see her everytime she comes to Scotland,buy albums/packages and generally support most things Amanda does like many many others out there,however this fiasco and generally poor treatment by her team has really put me off.Which is a shame.

I am still waiting for my red vinyl and although I'd rather not still be waiting, and it is annoying and it does get to me when I see other projects being picked up left right and centre even though these packages have not yet been received by everyone, I also kind of understand. It definitely is not possible to have the product ready and ship it off as orders come in when you are working in a small team. Shipping costs A LOT and if they were to do it that way I guarantee you shipping would be 10x more expensive so by sending it in bulk I am pretty sure they save which means we save, but also means not shipping as orders come in, but letting them accumulate until they have a lot to send.

secondly as part of my job (I do not work for Amanda so this is not why I am defending team chaos) I am required to send large volumes of CDs out to various media to be reviewed or to radio for airplay. By large volume I mean about 300. That can take me more than a day to do and all I am doing is folding press releases and stuffing envelopes with the CD and press release. 300 is NOTHING compared what volume of orders team chaos are getting and team chaos are taking the time to properly package these items to ensure they are not damaged. so it is definitely not a small job.

Yes it should not have taken as many months as it has so far, but they've run into problems along the way which were not their fault. I do agree that maybe more communication would have been better but even emails disappear with spam folders and such so if anyone has not heard back from them I highly suggest you check spam folders, or try and get in touch with them again because I heard from them when I first realised that my package hadn't come when it should have and they got back to me, and then they got back to me again when I told them I would add a shirt seeing as though I'd have to wait anyway.

So I guess what I am saying here in a long winded way is they aren't leaving people in the dark because there are many people who were contacted and are satisfied with their response. If you haven't gotten one I am sure it is due to some error whether human or technical but I highly doubt it is due to disrespect.

I am not having a go any anyone here and I am aware that everyone is entitled to having their own opinions and are free to speak them so I just thought I'd share my own.

[astrozombie1971]

I appreciate they are a small team and errors do happen,my work also revolves around dealing with web orders and postage services.However, Ive sent around seven emails,contacted them via twitter and am still non the wiser about the whereabouts or when my order will be fulfilled.And as for the shipping costs Ive paid £50 thats around a$100 I think,thats nothing to be sniffed at,especially as its coming up for six months now.Hate to appear like a bit of a moaner but I bought this package for my wife as a present for her birthday,so you can appreciate how it looks to her,she thinks I forgot her birthday(I have done before,but not this time.LOL).The only reason I posted on this forum was an extra attempt to get some information on what was going on,and hopefully get a response from the team.Maybe Santa will bring it next month.

[vicvic]

It definitely is not possible to have the product ready and ship it off as orders come in when you are working in a small team. Shipping costs A LOT and if they were to do it that way I guarantee you shipping would be 10x more expensive so by sending it in bulk I am pretty sure they save which means we save, but also means not shipping as orders come in, but letting them accumulate until they have a lot to send.

In that case I'd question whether the small team approach is really the best one for fulfilling merch orders. I'm not criticizing Team Chaos per se because they're great people, and I'm sure they're trying to do their best while bogged down with lots of projects and errors that weren't their fault. I assume a third-party merchandise store (like JSR) would be more expensive for the team, but at least it minimizes the chances of fans waiting months on end for paid merchandise with their hope running out.

[Pope Totalfrog]

It definitely is not possible to have the product ready and ship it off as orders come in when you are working in a small team. Shipping costs A LOT and if they were to do it that way I guarantee you shipping would be 10x more expensive so by sending it in bulk I am pretty sure they save which means we save, but also means not shipping as orders come in, but letting them accumulate until they have a lot to send.

In that case I'd question whether the small team approach is really the best one for fulfilling merch orders. I'm not criticizing Team Chaos per se because they're great people, and I'm sure they're trying to do their best while bogged down with lots of projects and errors that weren't their fault. I assume a third-party merchandise store (like JSR) would be more expensive for the team, but at least it minimizes the chances of fans waiting months on end for paid merchandise with their hope running out.

Unless you use Music Today. I think the reason they wanted to handle it themselves is that they did use a big company to ship all the WKAP packages and some of us waited nearly a year to get all of our stuff.

[vicvic]

Unless you use Music Today. I think the reason they wanted to handle it themselves is that they did use a big company to ship all the WKAP packages and some of us waited nearly a year to get all of our stuff.

I've heard about that vaguely. (I'm a newer fan.) But an exception still doesn't change my overall point that a third party would generally have more time and resources to ship the packages and answer emails than five people who are running the rest of a business simultaneously, so I think it works out better for all parties involved.

At the very least, people shouldn't be billed for their orders until after they've shipped.

[insignifikunt]

It definitely is not possible to have the product ready and ship it off as orders come in when you are working in a small team. Shipping costs A LOT and if they were to do it that way I guarantee you shipping would be 10x more expensive so by sending it in bulk I am pretty sure they save which means we save, but also means not shipping as orders come in, but letting them accumulate until they have a lot to send.

In that case I'd question whether the small team approach is really the best one for fulfilling merch orders. I'm not criticizing Team Chaos per se because they're great people, and I'm sure they're trying to do their best while bogged down with lots of projects and errors that weren't their fault. I assume a third-party merchandise store (like JSR) would be more expensive for the team, but at least it minimizes the chances of fans waiting months on end for paid merchandise with their hope running out.

JSR charge a shit load more in shipping, at least that has been my experience, and they don't take as much care with items as Team Chaos do.

I'm not speaking for everyone here so I hope no one takes it that way, but I'd rather pay Team Chaos to do this work even if it does take longer, than JSR, nothing again them, but I would prefer my money to go more towards Amanda and her team than a 3rd party company. I can say that because I bought the vinyl for myself and a friend and we didn't require it in a certain amount of time so as long as I get it eventually I don't really care. I am still excitedly waiting. I know this isn't the case for everyone.

[Angélique]

Me too.

I'm patience for this fucking orange vinyl & this fucking blue shirt. 

[vicvic]

JSR charge a shit load more in shipping, at least that has been my experience, and they don't take as much care with items as Team Chaos do.

I'm not speaking for everyone here so I hope no one takes it that way, but I'd rather pay Team Chaos to do this work even if it does take longer, than JSR, nothing again them, but I would prefer my money to go more towards Amanda and her team than a 3rd party company. I can say that because I bought the vinyl for myself and a friend and we didn't require it in a certain amount of time so as long as I get it eventually I don't really care. I am still excitedly waiting. I know this isn't the case for everyone.

I don't know about overseas shipping, but domestic shipping was either about the same or less per item than what I paid for Ukelelehead. I was only using JSR as an example; they're far from my favorite online retailer.

[insignifikunt]

I'm talking overseas shipping.

[beth of all trades]

vicvic - I just checked your email address and according to my records your vinyl was delivered quite some time ago.  If this is not the case, can you please contact teamchaos@amandapalmer.net with your information so I can investigate with the post office?

astrozombie1971 - check your email for an update on your order.  I'm sorry you did not receive one since our last correspondence.  It's good news!

for everyone: what insignifikunt says is true, the cost to our customers for overseas shipping with JSR and other big fulfillment houses was a major reason we decided to start doing fulfillment in-house.  we tried to keep the shipping costs down as low as possible, and in most cases they were close to what shipping actually cost us, both for domestic and international.  JSR's domestic shipping charge IS less than we charged for Radiohead, but that's for first class mail without tracking.  ALL our domestic orders, and all international orders of $250 or more, were shipped Priority Mail so we could track it.  We chose to use first class for international orders under $250 so that the cost of shipping wouldn't be prohibitive. 

During the Evelyn Evelyn preorder, a lot of people either didn't order or felt gouged by the shipping charges and we wanted to change that.   And as totalfrog pointed out, our experience with merch companies other than JSR was pretty bad.  I personally spent more than six months fixing mistakes musictoday had made, from sending out wrong shirt sizes, to not sending parts of the order out at all, to tossing vinyls into boxes with no padding so they arrived wrecked.  At a certain point we all looked around and said, okay, if we're spending so much time doing damage control, wouldn't it be better to do it ourselves in the first place?

A very very small percentage of red orders were missed.  The vast majority of the 1700 packages we sent during the first round of fulfillment arrived at their destinations safely soon after.  The rest are in the process of being corrected and will land in their owners hands very soon, along with a few extras and our sincere thanks for being patient with us.  For our very first major project handled completely in-house, I think that while it may not have been a home-run, it was definitely a triple. 

The orange vinyl ran into production problems which have caused delays.  Those customers who did not wish to wait have been offered full refunds with our apologies.  The ones that are waiting will receive their orders as soon as humanly possible.  As soon as the vinyls get to us we are ready to have our team of shipping help descend upon them and get them out, and I'll post an update both on Twitter and in this thread as soon as that happens.

We are very, very thankful to those of you who ordered Ukulelehead.  Your purchase is helping keep our business running, and the experience of running fulfillment ourselves was an educational one.  We have exciting projects in the works that will run better because of what we've learned through this, both through the good parts and the not-so-good.  I am truly sorry to the people who are still waiting on their orders--- even though there are other projects coming up, you are still at the top of our list, and we'll drop everything else when the orange vinyl comes in to get it out fast.  And as we've said before, if you are tired of waiting, just forward your receipt to teamchaos@amandpalmer.net with the subject line "CANCEL" and we'll refund your money.   

I hope that these bumps in the road won't cause too many of you to skip ordering AFP or Dresden Dolls products from us next time, although I understand if they do.  Our system is not perfect yet, but we're getting there.  We have extra failsafes in place for the orange fulfillment and for the holiday ordering seasons, and I know they will go smoothly. 

I am always available and eager to hear your feedback, questions, complaints and compliments.  You can contact me and the rest of the merch team at merch@amandapalmer.net, which will be our permanent address for merch-related emails.  And thank you, always, for doing what you do so we can do what we do (even though we don't do it perfectly yet.)

[vicvic]

vicvic - I just checked your email address and according to my records your vinyl was delivered quite some time ago.  If this is not the case, can you please contact teamchaos@amandapalmer.net with your information so I can investigate with the post office?

Oh no, I got mine fine--I believe I wrote that, too. I was just weighing in in general with what I thought might alleviate problems on all sides. I do appreciate your concern and reasoning for in-house fulfillment.

[astrozombie1971]

Hurrah.Checked my email and my package has been found and  is on the way at last.Thankyou very much for sorting this out.Still wondering whats happened to the haiku though?any word on this would be greatly appreciated.thanks again for getting this all sorted.

[mataduvor]

Hi, I know that the awesome vinyl has been delayed, but it is december now... just wondering where it can bee and how more long it's gonna be delayed?
Lots of hugs & love

[astrozombie1971]

still no word on the Haikus.did anybody else recieve one.ive heard my bundle is on the way but nothing about this part of it.update please.

[coedycakes]

Have all the outstanding red orders been shipped yet?? I've been manically flooding Team Chaos' inbox but haven't heard anything since the middle of October. I'm not fussed by the delay with the orange, but I'm DYING to get the red!

[trickster]

Have all the outstanding red orders been shipped yet?? I've been manically flooding Team Chaos' inbox but haven't heard anything since the middle of October. I'm not fussed by the delay with the orange, but I'm DYING to get the red!

Same here. No reply to my emails so I have no clue what is going on.

[astrozombie1971]

i had to send loads of emails also.still waiting for a reply.think they should post some info about everything that is being asked about.especially the haiku in my case as im fed up asking about it.they will be dealing with the new bundles that were put up the other day(yes I did order one.just hope this arrives before or close to xmass as advertised).just some answers would be nice.

[88BlackBat88]

Did anyone get the orange vinyl?

I'm just going to stop there.

[astrozombie1971]

given up asking questions about this.mine is on its way apparently,i ordered one of the bundles.no word about the haiku part of it,dispite numerouse emails.ive ordered a caberet bundle for an xmas present for the other half.but once this arrives i wont be dealing with them again.if those involved can come on this forum to answer questions for people about the new products on offer and twitter about benine day to day stuff,surely they can answer questions about orders that have been paid for nearly six months ago.hope everyone gets the stuff they ordered or at least a reply to queries.dont mean to go on about this but it is totally out of order.small team or not,this kind of service sucks.they really need to up their game if they expect to get return business.

[astrozombie1971]

haiku has arrived!!!!!!!!!!!!!!!!!!!!!!.will open it in the morning with the wife as its based on our wedding.just hope its the right one.now just waiting on the postal service getting my bundle to me,which may be a while as the UK is in the grip of the second Ice age.Thanks to those involved in making it happen.

[coedycakes]

The lack of communication about this is starting to become a bit of a joke. I haven't had an email since the middle of October.

My main concern at the moment is that I'm (quite unexpectedly) moving house in about 2 weeks and I'm waiting on two red ukulelehead bundles, two orange ukulelehead bundles and a $300 order from the new Post War Trade. The orange vinyl and PWT stuff should be fine, as they haven't shipped yet (and I have sent emails off....). The last thing I want is for the red vinyl to be shipped to an address I'm no longer at after the headfuck it's been so far.

PLEASE GIVE US AN UPDATE ON THE RED VINYLS THAT WERE MISSED IN THE ORIGINAL SHIPMENT!!

I'm really not too annoyed about the wait. So long as I get it EVENTUALLY, I'm not too bothered. It's a pain. But these things happen. Shit fucks up. Rock and roll, motherfuckers. But the lack of comminucation about it all is starting to shit me. Just a little!

I don't have an issue with the delay with the orange vinyl. I'm sure once Team Chaos know what's going on, they'll let everyone know. And the new Post War Trade...well......fingers fucking crossed! 

[insignifikunt]

@PostWarTrade: for the handful of red #Ukulelehead customers still waiting: your stuff ships tue/wed, plus we're emailing a coupon to you for free stuff

[Angélique]

Stupid question, sorry but: 

The orange vinyl arrived?

If yes, they were sent? 

[beth of all trades]

Stupid question, sorry but: 

The orange vinyl arrived?

If yes, they were sent? 

They have not arrived yet.  I expect them at the end of this week and will post here & on the @PostWarTrade twitter if that changes. 

Everyone:  I'll be updating the @PostWarTrade twitter as soon as I have more info on the Orange vinyl (and posting photos when it arrives, etc.)  As of Friday the scheduled delivery to me in Brooklyn is December 16th, but there are apparently snowstorms in Europe that may cause further delays.  Let's all keep our fingers crossed that they arrive on or ahead of schedule so on Friday & Saturday the elves will be working furiously to send them to you. 

[coedycakes]

@PostWarTrade: for the handful of red #Ukulelehead customers still waiting: your stuff ships tue/wed

Hoorah!!

plus we're emailing a coupon to you for free stuff

Holy crap! That's AWESOME!!!

Thanks guys!!

[trickster]

So is there any chance I will get a reply regarding my red UkuleleHead vinyl as a Christmas gift?

[the astronaut]

Have all the outstanding red orders been shipped yet?? I've been manically flooding Team Chaos' inbox but haven't heard anything since the middle of October. I'm not fussed by the delay with the orange, but I'm DYING to get the red!

Same here. No reply to my emails so I have no clue what is going on.

So is there any chance I will get a reply regarding my red UkuleleHead vinyl as a Christmas gift?

Have you checked your spam folder for info? We've sent several updates to the people who are still waiting on your red vinyl.

[beth of all trades]

Update: the orange vinyl and the shirts/etc we need to fill the rest of the red orders are arriving to us in Brooklyn tomorrow!

[trickster]

Have all the outstanding red orders been shipped yet?? I've been manically flooding Team Chaos' inbox but haven't heard anything since the middle of October. I'm not fussed by the delay with the orange, but I'm DYING to get the red!

Same here. No reply to my emails so I have no clue what is going on.

So is there any chance I will get a reply regarding my red UkuleleHead vinyl as a Christmas gift?

Have you checked your spam folder for info? We've sent several updates to the people who are still waiting on your red vinyl.

I always check my spam folder. Never seen any emails regarding my red vinyl in there