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[sunshineaviaries]

It is now March 24, 2011 and I placed an order for the Orange Vinyl bundle for my daughter's birthday on 8/9/2010.
I have gone back and forth with Rachel and got no where.  Then Sean emailed me on 3/14/2011 asking for the details of
my order, which I emailed that right back to him and have heard nothing.  No one answers the questions in my emails which is
"what is the status of my order" and "why have I not received my order"  and "what is the problem?"  I have received no honest information on the details of the problem.
All I wanted was to get my daughter a birthday present, ok then just give it to her Christmas, now it is quickly coming up to a year since I ordered.  Almost April 2011 now.  What is the problem?

[N.U.]

It is now March 24, 2011 and I placed an order for the Orange Vinyl bundle for my daughter's birthday on 8/9/2010.
I have gone back and forth with Rachel and got no where.  Then Sean emailed me on 3/14/2011 asking for the details of
my order, which I emailed that right back to him and have heard nothing.  No one answers the questions in my emails which is
"what is the status of my order" and "why have I not received my order"  and "what is the problem?"  I have received no honest information on the details of the problem.
All I wanted was to get my daughter a birthday present, ok then just give it to her Christmas, now it is quickly coming up to a year since I ordered.  Almost April 2011 now.  What is the problem?

THIS! This should never happen with any mail-order business, no matter how small.

[citizenoftheplanet]

My red ukelelehead arrived on time and in good condition, so at least when ordering/shipping goes well, it goes well. Hopefully the people who had bad experiences with ukelelehead will get to experience the good side in future orders.

My only request for future orders is that *if possible*, I think it'd be better if we weren't charged for an order until it ships...in the unlucky chance that things get delayed (although that doesn't sound like it will happen with Down Under, considering the vinyl's not for sale before it's printed), I'd feel better if I hadn't already paid for something that isn't on its way.

this is possible unless they wanted to know how many people wanted an item before making it. like if there wasn't 1000 people wanting vinyl, maybe they'd only choose to press 500?

Surely they would still know that? Like, if you go through and make your order, so they still have a definitive list of what people have ordered, except your card isn't actually charged until the item is sent out. I think that's what the OP was talking about... I don't know if something like that is possible though.

Personally, I've ordered from PWT/Team Chaos 4 times, and just ordered 3 more shirts, always found everything to go fine and quick.