It's not quite as dire as your situation as you're in, but we've been getting the same kind
of B.S. from our Social Services office here. We need to get my dad in a day-program...
get him out of the house and around people beyond just me and my brother during the
day - it'll keep him from going stir-crazy, and free me up to look for a real job. This sort
of service IS covered under a program administered by our county...
First, their website has about 50 different "application" forms, with virtually no indication
as to which is appropriate for this need.
We found what we believe to be he right form, filled it in and submitted it, and were told
(after a two-week wait) that our application was denied because we needed a "pre-screning"
by a county nurse to verify that the service was needed. So we made an appointment.....
The nice nurse came out, verified that dad really does need this service, and provided the
required certification....... but we can't appeal or amend our original application, we need
to submit a whole new one, which we did......
Eight weeks later, having heard nothing, we called to check on the status of our second
application. They say they never got it.
We can apply again, but the program's set to the calendar-year, so we'd just have to
re-apply AGAIN in two weeks..... (That's assuming we have the right form in the first
place; they were VERY evasive when we tried to get a firm answer on that one...)